Bilingual Disability Payment Specialist

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day.

And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Reporting to the Disability Benefits Payment Specialist is responsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, calculating disability benefits, and processing payments. They are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status and policy provisions.

• Determine coverage eligibility of disability claims and life waiver claims to provide accurate benefit start dates and other payment information to the assigned Disability Analyst.
• Obtain the required information to provide accurate calculations including manual complex calculations. Superior policy knowledge and interpretation.
• Provide superior customer service on an assigned caseload of new and ongoing disability and life waiver claims.
• Responsible for ensuring the accuracy of the financial information for the disability life reserve feed.
• Identify training needs with plan administrators and unions. Ensuring they have up to date knowledge of processes and claim requirements as they relate to disability payments and eligibility.
• Build and foster strong relationships with the school board and unions. Attends in person and virtual meetings as needed. Provide accurate information to members on payments and offsets.
• Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards.
• Performs other duties within competence, as assigned.

• Three to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application.
• Experience in short- or long-term disability calculations and payments.
• A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude test
• Intermediate knowledge of Microsoft Office Suite applications.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to manage competing priorities, including project management skills.
• The ability to communicate in French will be considered an asset.
• Post‑secondary diploma or degree or equivalent business experience.

• 1. Hybrid or remote work environment.
• 2. May be required to work overtime.
• 3. Travel may be required

Salary Range:
Min: $57,669 to $79,295

This position offers a competitive salary along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Access to a wealth of learning resources, including Linked In…