Replacement Benefit Representative

In-Scope

Permanent, Full-Time

Work Location:
The successful candidate can be located in Regina South Claims, Saskatoon or any of the rural locations, subject to desk availability.

This role is eligible for hybrid work – this means you’ll have the flexibility of working from home and in the office on a scheduled rotation once training requirements are completed. Until then, the successful incumbent will be expected to work on-site, full-time.

Pay Range: $70,095 - $88,456

Closes:
September 29, 2026

The Income Replacement Benefits (IRB) Representative is independently responsible for monitoring, evaluating, and coordinating financial benefits for Saskatchewan injury claims from information submitted by the Personal Injury Representatives (PIR) e.g., salaried, self-employed, death, determined or residual capacity benefits. The IRB Rep provides specialized support in the field of Income Replacement Benefits, trains and assists staff in the technical aspects of their work and deals with complex and/or escalated issues and inquiries.

KEY ACCOUNTABILITIES

Note:

This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

• Reviews, evaluates, and revises financial information submitted by branch Personal Injury Representatives (PIR) to determine coverage entitlement and gross yearly employment income for injured customers as determined through interpretation of three iterations of the Automobile Accident Insurance Act (AAIA), policy wordings, and other related acts and regulations.
• Analyzes employment-related information (e.g., T-4, paystubs) necessary to calculate Income Replacement Benefits.
• Monitors and redefines Income Replacement Benefits (IRB) for PIRs whose customers are on vocational rehabilitation plans including analysis of paystubs, personal, business, and corporate tax returns for return-to-work income and tax credits impacting benefits.
• Responsible for accurately coordinating, evaluating, and calculating payouts, taking age or life expectancy and calculated income to formulate the lump sum death benefit.
• Updates investments earnings for 10% lump sum benefit customers and assist with annual reporting to Canada Revenue Agency.
• Provides PIRs with information required for IRB eligibility as well as explains income replacement benefit to PIR II’s/Senior PIR’s and provides support in the interpretation of the benefit to the customer.
• Participates in the development of forms, letters, and procedures for the IRB process.
• Participates in injury group or committee meetings with respect to IRB benefits
• Contacts and/or interviews SGI personnel, legal representatives and/or other external persons to respond to appeal requests from SGI’s Legal department.
• Responds to inquiries and/or complaints regarding coverages, benefits, and termination of benefits.
• Ongoing consultation with management and systems personnel regarding the operations and changes needed to improve the use and operation of the Claims system.
• Performs peer reviews for accuracy of calculations and compliance with legislation.
• Attends appeals and mediations on contentious IRB claims where necessary.
• Develops and presents technical training sessions to branch staff.
• Performs analysis of financial and claims information.
• Processes Consumer Pricing Index updates on the anniversary list and advise branch PIRs of corrections required.
• Maintains the Long-term reserving report.

High Performance Team & Culture

• Supports a culture of leadership and…