Customer Relationship Manager

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137115

Location:
London

Closing date for applications: 9th October 2026

The opportunity:

We’re looking for a Customer Relationship Manager who can deliver customer service excellence and new business for large and complex commercial customers.

You’ll join our market leading Customer Team within Zurich Commercial Insurance, in London. If you’re looking to progress your career, we would like to hear from you!

Working at a senior and strategic level, you’ll be an instrumental in our strategy to develop and grow our portfolio of highly valued, large and complex customers. Closely aligned with our Property, Casualty and Specialties underwriting teams as well our global broking partners, this role is key in developing and strengthening new and existing customer relationships. Thinking creatively, and with a keen focus on innovation, you will drive the design and negotiation of multi-line, non-conventional cross class programs and seek solutions that differentiate our proposition.

Many of our employees work flexibly, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Develop deep and long-lasting relationships with customers and London Market brokers serving as their primary contact within Zurich Commercial Insurance UK.
• Set and deliver on the strategic direction for your assigned customers and growth opportunities.
• Establish and lead the Zurich team across Underwriting, Claims, Risk Engineering to bring the breadth of Zurich’s full suite of products and services to our customers.
• Determine appetite, allocate responsibility & appoint necessary resource to deliver the customer solution.
• Set attack and defence plans where we feel we can deliver a great proposition for our customers and lead each Deal Team on any opportunity.
• Finalise the design and negotiation of each deal with Customers and Brokers and confirm terms within set time frames.
• Support growth lines of business to develop business plans and opportunities.
• Maintain a visible and effective presence with our London Market global brokers.

What are we looking for?

• Strong customer focus, capable of building and strengthening lasting relationships.
• Established London Market relationships with a desire to develop new strategic relationships.
• Capable of inspiring, influencing and challenging individuals and teams, to deliver best in class propositions.
• Aptitude for analysing risk, evaluating solutions, and setting a strategic direction with effective and balanced decision making.
• Experience working with non-conventional program structures, alternative risk transfer, captives, and risk management solutions.
• Highly capable communicator with strong interpersonal skills.

Who we are:

At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who area long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity,…