Complex Claims Field Consultant; Internal Loss Adjuster - Major Loss

Position: Complex Claims Field Consultant (Internal Loss Adjuster - Major Loss)
Location: Greater London

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** JOB TITLE**:
Complex Claims Field Consultant (Internal Loss Adjuster – Major Loss)##
** SALARY:
** Will be discussed at interview (depending on experience)##
** LOCATION**:
West London and surrounding areas##
** HOURS**:
Full Time, 35 hours##
** WORKING PATTERN**:
Remote.

Please note:

We have sites in Halifax, Leeds and South Wales – frequent travel to these sites to attend events and training will be required  ##
** About this opportunity:**## At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.## An exciting opportunity to join us as a Field Consultant in our Complex Claims Management Teams across the UK.##

You’ll support customers through various media and visit their homes to provide face-to-face support and claims management when needed most. You’ll work collaboratively across the claim’s teams and with our suppliers to validate and determine the value of claims, arrange repairs and manage customers’ expectations.## ## Previous experience with home working is desirable.## ##
** What you’ll be doing:*** ## Proactively manage customer visits and remote claims management to deliver effective customer outcomes, collaborating with Complex Claim Owners across your Complex Claims Unit* ## Deliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action-planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controls* ## Efficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims-types referred to you by Complex Claim Owners, ensuring claims under your control are effectively action-planned and gain maximum momentum towards resolution through your involvement* ## Work within our building contractor network utilising our LBG schedule of rates, collecting and analysing data from site inspection, photos/videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer claims across all policy sections* ## Use individual claim data to support effective management of your workload and delivery of customer purpose* ## Work collaboratively within your Complex Claims Unit to drive and develop technical knowledge, customer and claim management skills## ##
** Why Lloyds Banking Group?**## Join us and as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming work spaces and a wide variety of career opportunities – you’ll find them all here.## ##
** What you’ll need for these roles:*** ## Full and current driving licence* ## Insurance claims qualifications (CII/CILA) or willingness to undertake them* ## Building/Structural qualifications (desirable for roles in our Complex team, but not essential)* ## General insurance claims experience (2+ years) with detailed knowledge and understanding of insurance policies and claim handling philosophies.* ## Awareness of Health and Safety requirements for site work* ## Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs## ##
** We're looking for people who have:*** ## Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)* ## Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and…