Remote Insurance Advisor - Bilingual

Position: Remote Insurance Advisor - Bilingual Role
Join RBC as a Remote Bilingual Insurance Advisor and provide essential home and auto guidance to clients. Your rapport-building skills will ensure enjoyable and informative experiences for clients.

In the full-time Bilingual Insurance Advisor position at RBC, you will conduct inbound calls to offer advice tailored to individual client needs. This role emphasizes empathy and attention to detail as you resolve issues and facilitate valuable solutions. You will conduct assessments and harness your knowledge of insurance products to ensure client satisfaction.

Key Responsibilities:

• Deliver insurance advice according to client needs

• Resolve concerns at the first point of contact

• Conduct personalized needs assessments efficiently

• Maintain compliance during policy updates

• Collaborate effectively with colleagues within RBC

Requirements:

• Obtain Quebec Damage Insurance certificate and licenses

• Bilingual fluency in English and French is essential

• Proven skills in customer service and relationship management

• Flexibility for shifts within operational hours

• Comfortable using various digital platforms

Leverage your bilingual abilities and commitment to client service as you support and protect what matters most to RBC clients.