Training and Audit Specialiste, Commercial Insurante - IW

Training and Audit Specialiste, Commercial Insurante - IW-211

Date of modification:

Job number: IW-211

Job title: Training and Audit Specialiste, Commercial Insurante

Location: La Prairie, Lévis, Plessisville, or Beauce
Employment Type: Permanent, Full-Time (35 hours/week)
Work Model: Hybrid (1 day per week in the office)

Our client, a leading property and casualty insurance provider serving both individuals and businesses, is experiencing significant growth and is seeking a Training & Audit Specialist, Commercial Insurance
.

This strategic role offers the opportunity to play a key part in employee development, continuous improvement initiatives, and the maintenance of high standards of quality and compliance across the organization.

As a Training & Audit Specialist, you will be responsible for:

• Conducting file audits to ensure quality standards and compliance with established practices;
• Evaluating the customer experience and advisory quality through call monitoring and analysis;
• Ensuring the consistent application of company policies, procedures, and industry standards;
• Collaborating with managers and team members to provide feedback and support professional development;
• Identifying opportunities for improvement and contributing to the optimization of processes and tools;
• Supporting training, coaching, and mentoring activities to enhance employee performance and maintain quality standards.

• AMF Commercial Insurance Certificate (required);
• Minimum of five (5) years of experience in commercial insurance as a generalist;
• Strong knowledge of the Microsoft Office Suite;
• Excellent presentation and facilitation skills;
• Strong analytical abilities and attention to detail;
• Collaborative mindset with a commitment to continuous improvement.

• Permanent, full-time position;
• Competitive salary starting at $75,000+, based on experience;
• Annual bonus of up to 6%;
• Hybrid work environment;
• Defined benefit pension plan with employer contributions;
• Annual wellness allowance;
• Home office setup allowance;
• Virtual healthcare services and Employee Assistance Program;
• Minimum of four (4) weeks of vacation;
• Paid personal and sick days;
• Career growth opportunities within a growing organization;
• Employee discounts on home and automobile insurance.

If you are passionate about quality, professional development, and operational excellence in commercial insurance, we would love to speak with you.

• Job Type: Full-Time
• Education:
  
  AMF License
• Expertise:
  Customer Service - Commercial
• Minimum experience required: 3 to 4 Years
• Salary (annually): from $75,000 to $90,000
• Contact email: ma