Technical Claims Advocate

Are you set to progress your career? Do you succeed in a lively and team-oriented environment? We are hiring! Aon Re Africa seeks to hire a Technical Claims Advocate. This position offers a hybrid setup, allowing work from home or our Sandton head office. The Claims Advocate is responsible for the accurate, timely, and professional administration of reinsurance claims across Facultative, South Africa Treaty, and Rest of Africa portfolios.

This role requires full ownership of the claim handling process, including claim registration, reserve maintenance, notifying reinsurers, managing recoveries, cash calls, reinstatement premiums, following up on idle claims, claims sessioning, communication with partners, and evidence-based file management. The role also assists Finance and Technical Accounts by making sure each material claim movement is accurately logged in approved systems. It is reconciled with supporting documents and ready for review during monthly governance, audit preparation, and aged balance correction when claims‑related balances affect fiduciary exposure.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

Every day, you will collaborate with a world-class team to ensure flawless claims administration and enhance our clients' experience.

• Register, process and maintain reinsurance claims accurately and timeously on the approved systems, with Grids/Inview treated as the authoritative operational record where applicable.
• Confirm the completeness and accuracy of claim documentation and promptly follow up with brokers, clients, reinsurers, and adjusters for any missing information.
• Maintain current electronic claim files with correspondence, calculations, approvals, bordereaux, settlement evidence, and supporting documentation kept in accordance with internal and regulatory requirements.
• Ensure that every material claim is clear from the system record, supporting documentation, correspondence trail, tracker commentary, and reporting output without depending on undocumented personal knowledge.

• Prepare and send claim advice, bordereaux, and supporting documents to reinsurers or intermediaries following contract terms and established deadlines.
• Notify reinsurers of claims promptly and monitor acknowledgement, response, settlement and query status through to closure.
• Take initiative to follow up on pending claim recoveries and cash call collections from both local and international reinsurers.
• Track and reconcile claim recoveries received against expected recoveries, advancing delays, disputes or discrepancies where appropriate.
• Recover claims from reinsurers and support the timeous settlement of client claims.

• Update and maintain claim reserves according to the relevant cover note, treaty wording, facultative placement, signed contract, and internal guidelines.
• Regularly assess reserve adequacy and secure necessary confirmations or adjustments to reserves from brokers, underwriters, clients, and reinsurers.
• Ensure reserve adjustments are recorded quickly and shared with Technical Accounts and Finance for precise financial reporting.
• Calculate reinstatement premiums where applicable and adjust reinstatement premiums when actual premiums for the covered period are received from clients.
• Allocate and distribute claims accurately among treaties, layers, lines of business, underwriting years, and facultative placements.
• Correctly apply deductibles, limits, co‑insurance, aggregates, retentions and other contractual provisions in claims calculations.

• Monitor idle, inactive, long outstanding or dormant claims and ensure each matter has a current status, accountable owner, clear next action and target resolution date.
• Take initiative to contact brokers, clients, reinsurers, and adjusters in order to move forward, settle, or close outstanding claims.
• Advance material, dormant, disputed or ageing matters early so that they do not become unmanaged fiduciary exposure.
• Link claim‑related debtor, creditor, recovery or settlement issues to the applicable aged balance governance process or…