Insurance Customer Services Graduate Scheme

Launch your career with our 2027 Insurance Graduate Scheme Gain hands‑on experience across the key functions that deliver world‑class customer service. Build core insurance, technical and analytical skills while working towards recognised CII qualifications. Get support from a buddy, mentor, careers coach and graduate community as you plan your future career. Salary - £33,000 + up to 10% annual bonus + annual pay reviews Start date – September 2027 Scheme length – 3 years Location – Stratford upon Avon, with hybrid working depending on business needs and time in our regional service centres in Bristol, Glasgow or York.

Criteria – You’ll need at least a 2:2 degree in any subject.

A career in insurance is about more than policies and paperwork. It’s about helping people, solving problems and putting customers first. As a mutual, we focus on doing the right thing for our customers, colleagues and communities, building trust for the long term rather than pursuing short‑term gains. Between 94% and 96% of our customers renew with us each year, reflecting the strength of these relationships.

Our Insurance Graduate Scheme will help you build your confidence and develop your insurance knowledge. You’ll learn how our Customer Services teams support our customers and the wider business. In your first year, you’ll learn the fundamentals of our Customer Services function and build your knowledge of core insurance principles.

• Planning
• Underwriting
• Claims
• Automation
• Fraud
• Complaints
• Customer Experience
• Data and Management Information (MI)
• Propositions

You’ll explore the day‑to‑day work of these teams. You’ll learn how they support customers and make informed insurance decisions. You’ll also gain insight into the strategic work that helps us plan, improve and make better decisions for the future. In your second year, you’ll build on these foundations, developing deeper knowledge and experience as you take on new challenges across Customer Services.

In your final year, you’ll create a strategic business plan. This will give you the chance to put your skills into action, show commercial awareness, think strategically and develop your confidence and leadership potential. You’ll be based in Stratford‑upon‑Avon, Warwickshire, with time also spent in our regional offices in Bristol, Glasgow or York. Hybrid working will be available depending on business needs.

Regular time in the office will help you collaborate with your team, learn from experienced colleagues and build your graduate network.

Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office. This is a three‑year programme. Candidates must have, or be able to obtain, permission to work in the UK in a way that enables them to undertake the role and complete the programme.

If you need any adjustments during the recruitment process, please let us know. We’ll work with you to understand what support would help you perform at your best.

If we receive enough applications, we may close this vacancy early.

This scheme gives you hands‑on experience in frontline and strategy teams. You’ll learn how they shape our products, services and customer experience. You’ll also work with regional teams, external suppliers and our UK‑wide Agency Network. This will show you how different parts of our business work together. You’ll explore the operational teams that support Claims and Underwriting. Their work includes automation, systems, complaints handling and resource planning.

Throughout the three‑year scheme, you’ll build the skills and experience to understand insurance and support our customers. You’ll develop:

• Core insurance skills – Build a strong foundation in…