Client Service Advisor - Public Sector Clients

Are you looking for an exciting new challenge? Do you enjoy working in a busy environment and building solid client relationships?

Aon is currently recruiting for a Client Service Advisor to join our Public Sector team. This role is a hybrid role – office and home-based working looking at prospective candidates nationally.

The Client Service Advisor will be primarily responsible for providing a high quality, innovative and profitable service in accordance with the client’s needs.

There is flexibility for this hybrid role to be based in our Manchester or Leeds office, however would be open to other locations.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

As a Client Service Advisor some of your key responsibilities will include:

Work with Client Managers to ensure the highest level of service to each assigned Client. This includes liaising with Client Managers to fully understand the Client’s business and insurance requirements, as well as identify potential improvements in the Clients risk and insurance programme and revenue development opportunities.

• Contributing to the formulation of the Service Plan
• Renewal Reports
• Presentations and any other client documents as required
• On-going communication with clients and Insurers following queries/alterations
• Client and Insurer visits where necessary
• Premium debiting, maintenance of credit control standards and assisting with premium allocation
• Negotiate new business terms, Renewal terms, Mid Term adjustments and cover extensions.
• Marketing & Tender Processes and providing full support to the broking function when utilised, to achieve optimum solution for the client.
• Preparation of comprehensive marketing presentations, tender presentations and the renewal report, and prepare full cover comparisons as required.
• Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
• Ensure all KPIs are met and delivered
• Frequent communication with Line Manager, Team and Client Managers

As part of the Public Sector Team, you will professionally represent Aon, demonstrating an understanding of Public Sector objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.

You will be expected to take ownership of problems and their resolution, seeking assistance where necessary.

In carrying out your role, you will be expected to comply with regulatory and other standards as directed by line management, be responsible for working in accordance with the Aon UK Limited Risk Management Framework, compliance with the Aon UK Limited policies including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

The Public Sector Team consists of Client Managers and Client Service Advisors nationwide. The team are focused on working together in delivering the best of Aon to its client base and ensuring clients business and insurance requirements are met. In this team you will deal with a variety of clients from the Public Sectors including:

Police, Fire and Rescue

NHS

Education

And other Not for profit…