Technical Claims Handler

• United Kingdom - Remote (within location)

We’re looking for a Technical Claims Handler to join our Insurance team, and play a key role in managing vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
• Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim.
• Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service.
• Provide accurate updates to team managers and customers as required.
• Ensure that all SLA’s are met and exceeded.
• Communicate and collaborate with all parties in order to achieve an optimal repair journey.

• Focus on the customer:
  Take personal responsibility for delivering exceptional customer service.
• Adapt to change:
  Look to the future. Understand and adapt to the need for change and improvements in the way you work.
• Solve problems:
  Take a proactive approach to issues you face. Have a great understanding of systems and processes.
• Take ownership:
  Deliver on commitments. Do what you say you are going to do and don't let other people down.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.

Desirable (but not essential):

• Experience of working in a target driven and fast paced environment.
• Experience with in the insurance and claims industry.

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and…