Director - PL Property Claims; West​/Midwest

## Director - PL Property Claims (West/Midwest)
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Full time:
Posted Today:
100565

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
** This is a remote position, but will require approximately 30%-40% travel, including overnight travel.
** The ideal candidate is an experienced property claims leader who can effectively balance operational performance, technical excellence, customer experience, and associate development across a geographic territory.  The preferred location for this position is Texas or west of Texas, including:
Washington, Oregon, California, Nevada, Arizona, Utah, Idaho, Montana, Wyoming, Colorado, or New Mexico. Relocation assistance may be considered for qualified candidates.
* ** Property Claims Expertise:
** 10+ years of claims experience with strong knowledge of personal lines property claims, including complex losses, estimating, coverage interpretation, investigation, and settlement. Prior property claims leadership experience is strongly preferred.
* ** Leadership of Leaders:
** Proven experience leading and developing claims managers and teams, with a strong focus on performance management, coaching, succession planning, talent development, and building a strong leadership pipeline.
* ** Operational & Strategic Leadership:
** Demonstrated ability to manage claims performance against key metrics, identify opportunities for improvement, and implement operational strategies that positively impact loss cost, expense management, quality, compliance, and customer experience.
* ** Influence &

Collaboration:

** Strong executive communication and relationship-building skills with the ability to partner across Claims, Legal, SIU/Fraud, Subrogation, Quality Assurance, and other business areas to solve complex issues and drive organizational priorities.
* ** Change & Decision Leadership:
** A strategic, analytical leader who is comfortable making decisions in a complex environment, leading through change, and translating broader organizational objectives into measurable results.
* ** CAT & Field Readiness:
** Ability and willingness to support catastrophe operations, travel as business needs require, work non-standard hours when necessary, and operate effectively in both office and field claims environments.
** What will differentiate top candidates:
** A track record of improving property claims results while simultaneously developing strong leaders, elevating the customer experience, and successfully leading teams through operational or organizational change.  #LI-JR1
** Job Description Summary
** No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As a Director, you'll drive claims performance for a property claims unit within a geographic territory. We'll count on you to assure compliance and successfully balance adjusted loss expense, loss cost and customer satisfaction.
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* Key Responsibilities:

*** Manages the claims processes consistently within property claims and a…