Senior Claims Consultant, General Liability - Lakeland

Description As a Senior Claims Consultant – General Liability, you will play a critical role in protecting Publix by managing the company’s most complex and highest‑exposure general liability and fleet claims. This role focuses on moderate to high‑value litigated and non‑litigated claims, requiring advanced judgment, litigation strategy, and negotiation skills.

You will act as Publix’s strategic lead on assigned claims—directing defense counsel, evaluating exposure, setting reserves, and negotiating settlements—while serving as a trusted advisor to Risk Management leadership. This position is ideal for an experienced claims professional who enjoys autonomy, high‑level analysis, and making decisions that have meaningful financial and operational impact.

Responsibilities include:

Own moderate to high‑value litigated and complex non‑litigated general liability and fleet claims (generally $150,000 to reserves over $250,000).Conduct thorough investigation and liability/damages analysis to set strategy and exposure.

Set, adjust, and document indemnity and expense reserves throughout the claim lifecycle.

Direct outside defense counsel and manage litigation plans, budgets, evaluations, and strategic recommendations.

Carefully review each claim to identify who is legally responsible and estimate the amount of financial loss, then develop a plan for handling the claim and determine its potential impact on the organization. Represent Publix at mediations and trials, maintain settlement authority, and provide timely leadership updates.

Conduct thorough Best-Investigation-Evidence (BIE) work by collecting and documenting evidence, statements, photos, and records to analyze liability and damages—ensuring claim decisions are based on the most accurate information. Execute risk transfer by applying indemnity/insurance provisions, issuing tenders, confirming additional insured status, and pursuing subrogation opportunities.

Partner with Legal, Real Estate, Loss Prevention, and Operations to support fact gathering, strategy alignment, and timely resolution.

Serve as a subject‑matter resource and support training, round tables, and mentoring for Specialists and Consultants.

Required Qualifications Bachelor’s degree in any discipline or a high school diploma with seven (7) years of claims experience

Five (5) years of liability claims handling experience, including at least three (3) years handling litigated claims

Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses in all states Publix operates

Strong working knowledge of:
General liability and auto negligence principles

Civil procedure and litigation management practices

Evidentiary standards for damages

Risk transfer, indemnity, and notice obligations

Medical terminology and injury evaluation

Demonstrated ability to independently analyze complex information and exercise sound judgment

Excellent written and verbal communication skills

Proficiency with Microsoft Word, Excel, and Power Point Ability  to manage highly confidential and sensitive information

Valid driver’s license

Willingness to:
Travel, including overnight

Work weekends, holidays, or extended hours as business needs require

Preferred Qualifications Seven (7) or more years of liability claims experience, including four (4) years handling litigated claims

Active Florida All Lines Adjuster License Professional designations such as CCLA, SCLA, CPCU, or ARM Paralegal Certification Knowledge of Publix policies, procedures, and corporate structure

Fluency in a second language, preferably Spanish Hours of Work Minimum of 45 hours per week; 1 remote work day Frequency of Pay Monthly Minimum Base Pay6,390

Maximum Base Pay9,590

Potential Annual Pay with Bonus
83,Year End Bonus As a year-end…