Claims Manager

Location: New York

Overview:

The Claims Liability Manager will ensure all claims; RIG Cargo Liability Claims are handled in a timely basis. Performs administrative functions related to the handling of those claims, and will follow the Claims Department Policies, Procedures, Rules and Regulations this role reports to the SVP Claims and oversees a small team.

Description:

Direct day to day operations of the liability claims department and ensure that claims are processed within client and company guidelines including delegating workload and oversight for all processes and approvals within the department

Lead teams of adjusters, manage litigation strategies, and set reserves, aiming to minimize claim costs while providing quality service.

Empowers the Claims leadership team and support the department, ensuring quality claims metrics and service level agreements are met Collaborates with the leadership from cross functional departments to ensure efficiency and proper prioritization of the claims adjudication process

Provide regular feedback, support and leadership regarding department level performance in critical areas such as KPI, company policy and procedure adherence, and client and employee satisfaction

Updates records, files and computer databases as needed.

Serve as process expert to identify and approve process changes impacting the Claim Domain operations

Strategic Negotiation:
Negotiate settlements and oversee outside counsel on litigation strategy.

Maintain and develop positive relationships with clients, team members, underwriters, and other departments

Collaborate with and openly shares knowledge with colleagues

Serve as primary liability point of contact and liaison within the Claims team, supporting both binder and non-binder claims/customers

Work with Compliance to prepare and respond to Department of Insurance Complaints, BBB complaints, as well as taking calls from customers with questions and or complaints

Coordinates development of Claim forms and letters and serves as department resource on forms and letter issues

Handle all payment approvals, claim closing requests, reserve approvals within authority level.

Have ability to change priorities depending on the inventory load, handling claims

Team Leadership:
Direct, train, and mentor claims personnel, conducting performance evaluations and managing workload distribution.

Skills &

Qualifications:

5-8+ years of experience in cargo liability insurance claims handling, with a focus on contractual and contingent liability claims

Strong understanding of insurance policy language, shipping regulations, and industry practices

Analytical and problem solving skills to assess complex claims and determine liability

Excellent negotiation and communication skills to interact with diverse stakeholders

Ability to work independently and manage a team and caseload effectively

Strong attention to detail and organizational skills

Cetifications:

All state Adjuster Licenses are required

Authority - no authority for the first 6 months

Job Type & Location This is a Permanent position based out of New York, NY.Pay and Benefits The pay range for this position is $80000.00 - $120000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Workplace Type This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Oct 20, 2026.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without…