Service Broker

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success.

We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

• A team player who gets satisfaction from helping clients navigate today’s challenges?
• Solution and results-oriented?
• Driven to succeed and excited about new challenges?
• Seeking an employer who invests in your personal growth and professional development?

This opportunity could be tailor-made for you.

Windsor, ON. We offer in-office, hybrid and remote work flexibility.

HUB Customer Central (HCC) is a leading insurance contact center in Canada.

In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license. Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity?

As a Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth. Base salary starts at $45,000 annually with a salary progression review after one year.

• Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.
• Create an effortless experience for our clients.
• Communicate with clients by phone, email, chat and/or other method as required.
• Process requested changes or renewals.
• Actively pursue opportunities to retain and account‑round client policies.
• Provide claim counseling and assistance to the client within company guidelines.
• Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
• Document all details of client requests and conversations in the appropriate system.
• Refer files requiring approval to the designated individual with recommendations for handling.
• Exhibit accountability with regard to readiness in handling client contact opportunities.
• Receptive to ongoing coaching and training provided and make use of self‑coaching tools where available.

• High School diploma.
• University degree, college diploma or the equivalent combination of formal education and experience is preferred but not…