Claims Field Consultant

End Date Friday 09 October 2026

Salary Range0 - 0

We support flexible working –  for more information on flexible working options

Flexible Working Options Flexibility in when hours are worked

Job Description Summary .

Job Description

JOB TITLE:

Claims Field Consultant

LOCATION:

Northwest/North London

HOURS:

Full Time, 35 hours WORKING PATTERN:
Remote.

Please note:

We have sites in Halifax, Leeds and South Wales – frequent travel to these sites to attend events and training will be required.

At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.

An exciting opportunity to join us as a Field Consultant in our Hybrid Claims Management Teams across the UK. We manage a portfolio of claims up to 50,000 delivering brilliant customer outcomes, outstanding technical claims management and effective cost control.

Want to hear more?

You'll support customers through remote claims management and home visits, providing face-to-face support when our customers need it most. You'll be part of an end-to-end claims management team, working collaboratively with Hybrid Claim Owners and our suppliers. In addition, you'll validate and resolve claims across all areas of policy cover, assessing buildings damage and creating repair schedules, and effectively managing customer expectations.

Previous experience with home working is desirable.

Your accountabilities will include:

Proactively manage customer visits and remote claims management to deliver effective customer outcomes, collaborating with Hybrid Claim Owners across your Hybrid Claims Unit Deliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action-planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controls

Efficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims-types referred to you by Hybrid Claim Owners, ensuring claims under your control are effectively action-planned and gain maximum momentum towards resolution through your involvement

Complete building scoping as part of first-visit activity utilising LBG SOR, collecting and analysing data from site inspection, photos/videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer claims across all policy sections

Use individual claim data to support effective management of your workload and delivery of customer purpose

Work collaboratively within your Hybrid Claims Unit to drive and develop technical knowledge, customer and claim management skills

What you’ll need for this role:

Insurance claims qualifications (CII/CILA) or willingness to undertake them

Full and current driving licence

General insurance claims experience with detailed knowledge and understanding of insurance policies and claim handling philosophies

Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs

Knowledge of Health and Safety requirements for site work

We're looking for people who have:

Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)
Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutions

High degree of personal organization (planning, time management, file management, complaints management) and proactive…