Bilingual Senior Claims Training Specialist

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Job :10410

Employment Type:New Role

Work Environment:We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.

You may work from any of the following locations:
Winnipeg, MB;
Wawanesa, MB;
Vancouver, BC;
Calgary, AB;
Edmonton, AB;
Lethbridge, AB;
Toronto (North York), ON;
Kitchener, ON;
Ottawa, ON;
Montreal, QC;
Moncton, NB;
Dartmouth; NS.

Working Business Language: Bilingual in English and French.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $115,000.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs;
Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

This role contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing claim technical training and leadership to the claims team, focusing on claim handling best practices and customer service standards. This role is responsible for the claim training programs from design to, development, tracking, and execution of all training while ensuring compliance with regulations and company handling practices and procedures.

Job responsibilities

• Determine training needs, design and execution of claims technical training program.
• Develop and support a learning environment aligned with our company values.
• Oversee and coordinate all claim training efforts, including the management of timelines and schedules for training classes.
• Contribute to the design and execution of the claims technical strategic plan and collaborate with stakeholders to identify learning opportunities in support of our business goals.
• Review, prioritize and manage the annual claim training schedule.
• Contribute to claim employee development and employee performance through coaching feedback and following up on the development of technical competencies.
• Assess sustainment of training programs for continuous improvement through feedback channels, governance model and regulatory requirements.
• Stay abreast of industry, regulatory and company changes or trends that influence our training strategy and content.
• Stay current…