Manager, Claims Optimization

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.

You may work from any of the following locations:
Winnipeg, MB;
Wawanesa, MB;
Vancouver, BC;
Calgary, AB;
Edmonton, AB;
Lethbridge, AB;
Toronto (North York), ON;
Kitchener, ON;
Ottawa, ON;
Montreal, QC;
Moncton, NB;
Dartmouth; NS.

Working Business Language
:
English. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such, the successful candidate must be fully proficient in English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $120,000 - $140,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs;
Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

The Manager, Claims Optimization provides leadership and strategic oversight for Claims transformation, AI enablement, automation, and continuous improvement initiatives.

This role is accountable for identifying opportunities to enhance operational effectiveness, customer outcomes, and employee experience through process optimization, technology enablement, and change initiatives. Leading a team of analysts, the Manager partners closely with operational leaders and key stakeholders to prioritize, govern, and deliver strategic initiatives that achieve measurable business outcomes.

• Develops and leads a team of analysts responsible for business analysis, initiative planning, process improvement, implementation support, and the execution of Claims and EPMO initiatives.
• Manages a portfolio of Claims optimization, transformation, AI, and automation initiatives, ensuring alignment with business strategy, capacity, risks, dependencies, and measurable outcomes.
• Supports the responsible enablement of AI and automation solutions by defining business requirements, validating outcomes, and partnering with technology, data, risk, privacy, and operational stakeholders to ensure appropriate governance and oversight.
• Partners with Claims leaders and stakeholders to identify improvement opportunities, define requirements and outcomes, remove delivery barriers, and support implementation and adoption of Claims optimization initiatives.
• Partners with Claims Operations, Quality Assurance, and other stakeholders translate quality results and performance trends into prioritized improvement, coaching, training, process, and capability-development actions.
• Leads the design and continuous improvement of Claims processes and workflows to support compliance and improve operational effectiveness.
• Lead change initiatives by engaging stakeholders seeking and responding to feedback, addressing barriers to adoption, and…