Non-Attorney Represented Bodily Injury Claims Adjuster - PST​/MST; Remote

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

This role is responsible for investigating and managing non-attorney represented bodily injury claims from initial report through resolution. You will evaluate coverage, determine liability, assess damages, and negotiate claims within your level of authority. In this role, you will work directly with customers to gather information, explain the claims process, and provide a clear and supportive experience. You will also identify potential subrogation or fraud and partner with internal teams to achieve the best outcome.

We are seeking an Experienced Bodily Injury Adjuster to join our team supporting the Pacific Time Zone. In this role, you will handle non-attorney represented bodily injury claims, guiding customers through the claims process and ensuring fair and timely outcomes. If you have a strong foundation in bodily injury claims, enjoy problem-solving, and are passionate about delivering a positive customer experience, this is a great opportunity to grow your career with National General, an Allstate company.

• Handles investigation regarding all aspects of bodily injury claims (coverage, damages, subrogation, litigation) with the exercise of discretion and independence within increased level of authority
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Determines subrogation or fraud potential and how to handle.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.

• This job does not have supervisory duties.

• Customer service orientation.
• Strong verbal and written communication skills.
• Strong time management skills from a global case management and pending perspective (vs. transactional).
• Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources.
• Proficient in Word and Outlook.

Case Management, Claims Administration, Claims Resolution, Claims Review, Customer Centricity, Customer Service, Digital Literacy, Inclusive Leadership, Insurance Claims Investigations, Learning Agility, Personal Injury Claims, Problem Solving, Results-Oriented, Time Management, Written Communication

Base compensation offered for this role is:
Auto Analyst II: $47,500 - $61,600
Auto Analyst III: $50,000 - $65,300
Auto Consultant I: $50,000 - $74,120
Auto Cons II: $56,000 - $82,500
Auto Sr Cons I: $68,500 - $104,100
And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

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