Claims Manager

The Claims Liability Manager will ensure all claims; RIG Cargo Liability Claims are handled in a timely basis. Performs administrative functions related to the handling of those claims, and will follow the Claims Department Policies, Procedures, Rules and Regulations this role reports to the SVP Claims and oversees a small team.

• Direct day to day operations of the liability claims department and ensure that claims are processed within client and company guidelines including delegating workload and oversight for all processes and approvals within the department
• Lead teams of adjusters, manage litigation strategies, and set reserves, aiming to minimize claim costs while providing quality service.
• Empowers the Claims leadership team and support the department, ensuring quality claims metrics and service level agreements are met
• Collaborates with the leadership from cross functional departments to ensure efficiency and proper prioritization of the claims adjudication process
• Provide regular feedback, support and leadership regarding department level performance in critical areas such as KPI, company policy and procedure adherence, and client and employee satisfaction
• Updates records, files and computer databases as needed.
• Serve as process expert to identify and approve process changes impacting the Claim Domain operations
• Strategic Negotiation:
  Negotiate settlements and oversee outside counsel on litigation strategy.
• Maintain and develop positive relationships with clients, team members, underwriters, and other departments
• Collaborate with and openly shares knowledge with colleagues
• Serve as primary liability point of contact and liaison within the Claims team, supporting both binder and non-binder claims/customers
• Work with Compliance to prepare and respond to Department of Insurance Complaints, BBB complaints, as well as taking calls from customers with questions and or complaints
• Coordinates development of Claim forms and letters and serves as department resource on forms and letter issues
• Handle all payment approvals, claim closing requests, reserve approvals within authority level.
• Have ability to change priorities depending on the inventory load, handling claims
• Team Leadership:
  Direct, train, and mentor claims personnel, conducting performance evaluations and managing workload distribution.

• 5-8+ years of experience in cargo liability insurance claims handling, with a focus on contractual and contingent liability claims
• Strong understanding of insurance policy language, shipping regulations, and industry practices
• Analytical and problem solving skills to assess complex claims and determine liability
• Excellent negotiation and communication skills to interact with diverse stakeholders
• Ability to work independently and manage a team and caseload effectively
• Strong attention to detail and organizational skills

• All state Adjuster Licenses are required
• Authority - no authority for the first 6 months

This is a Permanent position based out of New York, NY.

The pay range for this position is $80000.00 - $120000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This is a fully remote position.

This position is anticipated to close on Oct 20, 2026.

TEKsystems is an Allegis Group company.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is…