Bilingual Senior Claims Training Specialist

Employment Type:

New Role
Work Environment:
We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations:
Winnipeg, MB;
Wawanesa, MB;
Vancouver, BC;
Calgary, AB;
Edmonton, AB;
Lethbridge, AB;
Toronto (North York), ON;
Kitchener, ON;
Ottawa, ON;
Montreal, QC;
Moncton, NB;
Dartmouth; NS.
Working Business Language:
Bilingual in English and French.
Salary:
At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $115,000.
About The Wawanesa Mutual Insurance Company  Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs;
Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.
Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at
We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.
Job Overview  The Bilingual Claims Training Specialist is responsible for designing, delivering, and continuously improving technical training programs that support Auto Physical Damage (APD) Claims teams across Canada. The role partners with operational leaders to strengthen employee capability, support onboarding and development, and ensure learning solutions align with business objectives and evolving claims practices. As a national role, the successful candidate will leverage their claims expertise and bilingual capabilities to deliver training and support operational initiatives across multiple regions, including Quebec.

The role may also support Property Claims learning and workforce development initiatives in collaboration with Property leadership and the training team, helping to ensure employees have the skills and knowledge needed to succeed when business needs arise.
Job responsibilities   Design, develop, facilitate, and evaluate technical training programs for APD Claims employees across Canada.
Deliver engaging learning experiences through classroom, virtual, coaching, and experiential learning methods in both English and French.
Support onboarding, technical development, and ongoing learning for employees at all levels.
Utilize Guidewire Claims Center and other claims systems to provide practical, hands-on training and reinforce best practices.
Partner with operational leaders to identify learning needs, performance trends, and capability gaps.
Analyze quality reviews,…