Representative, Broker

Position: Representative, Broker Compensation
When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
* Award-winning culture
* Inclusion and diversity as a priority
* Performance Based Incentive Plans
* Competitive benefits package that includes:
Health, Vision, Dental, Short & Long-Term Disability
* Generous PTO (including paid time to volunteer!)
* Up to 9.5% 401(k) employer contribution
* Mental health support
* Career advancement opportunities
* Student loan repayment options
* Tuition reimbursement
* Flexible work environments### ###
* * All the benefits listed above are subject to the terms of their individual Plans*.And that’s just the beginning...  With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.

Help us help others, and join Team Unum today!## General

Summary:

This is commonly the first level of a four-level career path. This advanced front-line service professional role is accountable for service execution of complex compensation tasks as well as critical customer relationship management. This is the point of contact for broker commissions and regulatory and compliance inquiries, which directly influence broker relations with the Company. Resolution of complex inquiries will require advanced critical thinking skills and knowledge across all products, services, and platforms.

This role will provide highly responsive service to brokers and field/home office partners to achieve common goals/objectives including enriching broker relationships and servicing new and existing business. Services provided will cover any broker inquiry type for every line of Unum business (contracting through payment of commissions). Communication will be facilitated through different mediums (telephone, email, written correspondence). The incumbent will retain ownership of coordinating communication back to the customer or broker until the issue is resolved.
** Principal Duties and Responsibilities
*** Engage in education to continually deepen a broad knowledge base of regulatory and compliance requirements and broker compensation programs across all lines of business
* Responses to inquiries could include, but are not limited to, the below. Resolution will be reached independently.  + Researching and resolving broker compensation issues  + Broker licensing, appointing, and contracting requirements  + Regulatory and compliance guidelines
* Will partner with other business areas to reach specific case resolution and prevent future service issues.
* This individual will play a key role in owning regional or office level relationships with Unum sales teams.
* Educate internal and external partners on Broker Compensation practices to equip them with the tools needed for future inquiries.
* Provide clear, concise, and timely communications back to your customers and/or internal partners
* Serve as a designated resource to provide the highest quality of service for select brokers as well as key internal partners
* Anticipate and deliver on the broker/customer’s needs.
* Utilize critical thinking to analyze the root cause of an issue and attain full resolution.
* Help identify and drive change initiatives to improve workflows and enhance customer…