Manager, Loss Control - Business Insurance

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36412

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team.

We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.

Applicants beyond fifty (50) miles may still be considered.

This position leads the execution and oversight of loss control operations, ensuring effective delivery of services, vendor performance, and alignment with business objectives. The role contributes to the development and continuous improvement of policies, programs, and operational practices. This role partners with internal stakeholders to support regulatory compliance, operational efficiency, and customer outcomes.

• Leads, coaches, and develops a team responsible for loss control operations.
• Provides direction, sets performance expectations, supports professional development, and ensures alignment with organizational goals and service standards.
• Manages vendor relationships, including quality reviews, performance monitoring, service delivery, and adherence to established standards.
• Participates in vendor selection, pricing support, and contract administration.
• Oversees vendor invoicing, billing reconciliation, and issue resolution.
• Oversees day-to-day loss control operations, including service delivery, workflow management, and alignment with customer/agent expectations.
• Ensures consistent execution of loss control services to support customer satisfaction, retention, and loss results. Implements and maintains loss control policies, procedures, and programs for home office and field operations.
• Contributes to enhancements and ensures consistent application across assigned areas.
• Manages tracking and execution of state loss control regulatory requirements.
• Reviews regulatory developments, assesses operational impact, and supports compliance activities.
• Maintains working relationships with regulatory and industry organizations.
• Monitors quality, productivity, and service performance against established metrics.
• Prepares reports and provides insights to support operational improvements and decision-making.
• Manages assigned budget components, tracks expenditures, and supports financial oversight of vendor and operational costs.
• Oversees use of loss control systems and tools, identifies operational needs, and supports system enhancements and automation initiatives.
• Supports implementation and ongoing execution of loss prevention programs, products, and services.
• Assists in identifying customer needs and contributes to…