Office Manager

Squared Insurance Brokers is growing.

This is from the hard work we put in to deliver strong customer service and through this, our customers do the advertising for us by recommending us to other businesses.

To keep up this service, we now need a highly organised and great communicator to become our Office Manager to keep us in check.

Female led business, set up in 2019 with no investors or funding, who has grown a business through a strong and ethical customer service approach.

We arrange insurance for businesses that want to protect their operations, their growth and their people. We act like our clients’ own insurance department. We get to know how they work and how they like to communicate, then build an insurance programme in plain English, with no jargon.

We don’t do the hard sell. We explain what cover exists and what it protects, and our clients decide whether to buy a policy or self-insure. That approach gives us strong retention and close, long-term client relationships.

You’ll be the glue that holds the office together. You’ll:

• Oversee the day-to-day running of the office
• Run our pre-built reports each week and carry out the tasks they generate – this will include issuing policy documents in time, running a debtors report, keeping an eye on our workflow, renewal lists and new business pipeline.
• Be the main point of contact in the office, keeping everyone informed and coordinating schedules
• Spot ways to improve how we work, and suggest them

You’ll be part of a small, close team of five, based in our Greenock office. Home working is available and we’ll agree the arrangement with you, typically 3 days in the office.

• Exceptional attention to detail – spotting errors / inconsistencies
• Brilliant and clear communication skills – confident to pick up the phone when needed but equally good on written communication
• Highly organised with great time management skills
• Practical knowledge of office equipment and basic IT tools, such telephone systems, Teams, and Microsoft office software (word / excel)
• Proactive – wanting to raise the standards in the office – if things can be improved, put forward the suggestions
• Ability to work effectively in a hybrid setting, demonstrating reliability, self-motivation, and collaboration with colleagues both in-office and remotely.
• Proven customer service skills, with the ability to respond promptly, professionally, and courteously to inquiries and provide a positive client experience.
• Demonstrated experience in office administration
• Insurance experience (helpful, but not required)
• A habit of raising the standard: if something can be done better, you say so

• Private medical insurance
• Virtual GP service
• Payroll savings scheme
• Support (time and financial) to professional qualifications
• Death in Service cover
• Support for attending industry events
• You’ll also get a role with real influence in a growing business, working alongside people who care about doing right by their clients.