Senior Liability Claims Adjuster - General Liability; Remote

Overview

Location: Remote (U.S.)

Schedule: Full-Time | Core Business Hours

Salary Range: $75,000 - $85,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

CCMSI is seeking an experienced claims professional to join our team as a Senior General Liability Claims Consultant. This is a remote claims adjuster position responsible for independently investigating, evaluating, negotiating, and resolving moderate to complex General Liability claims with a significant litigation component. The role focuses on premises liability exposures involving entertainment, hospitality, recreation, retail, and other customer-facing operations.

Success in this position requires strong liability analysis skills, litigation management experience, exceptional client service, and the ability to manage claims through resolution while maintaining high-quality claim handling standards.

• Independently investigate, evaluate, negotiate, and resolve General Liability claims in accordance with company standards, client requirements, and applicable laws.
• Analyze liability, damages, coverage, and exposure to develop effective claim resolution strategies.
• Establish and manage reserves within authority levels and provide timely reserve recommendations.
• Coordinate and manage litigated claims, including collaboration with defense counsel, vendors, and other external partners.
• Communicate proactively with clients, claimants, attorneys, and other stakeholders throughout the life of the claim.
• Negotiate settlements and claim resolutions within authority and corporate claim standards.
• Maintain accurate claim documentation, reporting, and diary management to ensure timely claim progression.
• Deliver exceptional customer service while supporting positive client outcomes and long-term client relationships.

• 5+ years of General Liability and/or Multi-Line Property & Casualty claims handling experience.
• Demonstrated experience independently handling moderate to complex General Liability claims.
• Litigation management experience, including active involvement in litigated claim files.
• Strong experience with premises liability and bodily injury claims.
• Ability to investigate, evaluate, negotiate, and resolve claims with minimal supervision.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and negotiation skills.
• Valid adjuster license where required;
  New York license preferred.
• Proficiency with Microsoft Office applications.

• Experience handling claims involving entertainment, recreation, hospitality, health clubs, retail, or other customer-facing operations.
• Bachelor's Degree.
• Multi-jurisdictional claim handling experience.
• Experience presenting claim reviews or client-facing claim consultations.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Previous TPA experience is helpful.

• Quality and consistency of claim handling.
• Timely and accurate claim investigations and resolutions.
• Effective reserve…