Senior Liability Claims Adjuster - General Liability; Remote

Senior Liability Claims Adjuster - General Liability (Remote)
Location: Remote (U.S.)
Schedule: Full-Time | Core Business Hours Salary Range: $75,000 - $85,000

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

CCMSI is seeking an experienced claims professional to join our team as a Senior General Liability Claims Consultant. This is a remote claims adjuster position responsible for independently investigating, evaluating, negotiating, and resolving moderate to complex General Liability claims with a significant litigation component. The role focuses on premises liability exposures involving entertainment, hospitality, recreation, retail, and other customer-facing operations. Success in this position requires strong liability analysis skills, litigation management experience, exceptional client service, and the ability to manage claims through resolution while maintaining high-quality claim handling standards.

• Independently investigate, evaluate, negotiate, and resolve General Liability claims in accordance with company standards, client requirements, and applicable laws.

• Analyze liability, damages, coverage, and exposure to develop effective claim resolution strategies.

• Establish and manage reserves within authority levels and provide timely reserve recommendations.

• Coordinate and manage litigated claims, including collaboration with defense counsel, vendors, and other external partners.

• Communicate proactively with clients, claimants, attorneys, and other stakeholders throughout the life of the claim.

• Negotiate settlements and claim resolutions within authority and corporate claim standards.

• Maintain accurate claim documentation, reporting, and diary management to ensure timely claim progression.

• Deliver exceptional customer service while supporting positive client outcomes and long-term client relationships.

Required:

• 5+ years of General Liability and/or Multi-Line Property & Casualty claims handling experience.

• Demonstrated experience independently handling moderate to complex General Liability claims.

• Litigation management experience, including active involvement in litigated claim files.

• Strong experience with premises liability and bodily injury claims.

• Ability to investigate, evaluate, negotiate, and resolve claims with minimal supervision.

• Excellent verbal and written communication skills.

• Strong analytical, organizational, and negotiation skills.

• Valid adjuster license where required;
  New York license preferred.

• Proficiency with Microsoft Office applications.

Nice to Have:

• Experience handling claims involving entertainment, recreation, hospitality, health clubs, retail, or other customer-facing operations.

• Bachelor's Degree.

• Multi-jurisdictional claim handling experience.

• Experience presenting claim reviews or client-facing claim consultations.

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

• Previous TPA experience is helpful.

• Quality and consistency of claim handling.

• Timely and accurate claim investigations and resolutions.

• Effective reserve management and litigation…