Policy Administration Specialist - Remote​/Task Task

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark
, General Catalyst
, Peter Thiel
, Adam D'Angelo
, Larry Summers
, and Jack Dorsey
.

Position: Policy Administration & Insurance Operations Manager
Type:
Contract
Compensation: $800/hour
Location:
Remote
Commitment:
20-40 hours/week

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Write "golden" reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands‑on experience with policy administration systems, workflow queues, transaction controls, or quality‑assurance processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.
• Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

• Experience across multiple P&C lines or insurance platforms.
• Billing, premium audit, producer licensing, or forms‑management experience.
• Experience implementing or testing a policy administration system.
• Lean
  , Six Sigma
  , project-management, or operations credential.
• Experience leading service teams or establishing operational controls.

• Immediately
  ; applications reviewed on a rolling basis.