Manager of Coverage & Specialty Claims; hybrid

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day:
To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an  A  rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.

What you will do:

This is a leader position that will supervise and develop a team of Coverage and Specialty Claims Examiners and Staff Attorneys who handle complex general liability and commercial auto claims. With technical skills in coverage review, evaluation, and determination, the Manager of Coverage and Specialty Claims will establish and maintain coverage review practices across the company's casualty claims teams. Additionally, the Manager of Coverage and Specialty Claims will oversee the direct handling of select pollution, hazardous waste, bond, cyber, and other claims.

Key responsibilities:

• Ensure consistently strong day to day execution in management of the Company’s Coverage and Specialty Claims examiners and staff attorneys handling of complex general liability and commercial auto claims.
• Establish and maintain practices to support coverage review and evaluation across the casualty claims teams including the evaluation and determination of coverage as well as drafting and finalization of coverage positions.
• Maintain responsibility for claim outcomes through direct claim handling or oversight, accountability for coverage determinations, reserve adequacy, loss costs, loss expenses, claim service delivery, timely investigation, evaluation and disposition of claims.
• Develop and implement reviews to ensure that claims technical standards are being met and improvement opportunities are recognized and communicated.
• Follow established reserve control procedures to ensure that reserves are current and reflect accurate loss and loss expense exposure of claims in accordance with Utica National’s reserving philosophy.
• Embed strong litigation management practices and performance metrics within the Coverage and Specialty Claim Unit and establish defense panel management practices to mitigate claims severity.
• Participate in the evaluation and negotiation strategy of high exposure casualty claims including general liability, commercial auto, abuse and molestation, EPLI, pollution, and legal liability claims.
• Manage the Coverage and Specialty Claims examining team resources to maximize efficiency and effectiveness in providing coverage evaluations and support to the various casualty claim units in the Company.
• Evaluate and provide direction to the Coverage and Specialty Claims examining teams on the application of reinsurance to specific claims and reinsurer reporting obligations.
• Manage the Coverage and Specialty examining teams direct handling of bad faith claims against the Company.
• Oversee the direct handling of select pollution, hazardous waste, bond, cyber, and other claims within the Coverage and Specialty Claims examining team.
• Provides guidance and assistance to less experienced claims staff in other functional areas.
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

What you need:

• JD required.
• 10+ years' experience handling or supervising complex general liability claims.
• 5+ years in claims liability leadership position preferred.

Licensing:

Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout…