Commercial Claims Field Specialist

Location:

Austin / San Antonio, TX (Remote, field-based)

Employment Type:

Full-Time, Direct Hire

Compensation: $80,000s + benefits and company car

Start:
Immediate

Our client is a fast-growing specialty insurer focused exclusively on commercial auto and transportation risks, insuring trucking and fleet operations in the energy, construction, and local delivery sectors. They're known for a hands-on, service-first approach to claims and have earned national recognition for both growth and workplace culture.

This is a true field role covering the Austin and San Antonio markets as well as some travel to South and West Texas as needed. You'll work from home and operate out of your vehicle, meeting claimants in person on the day of the accident. Your goal is to build rapport quickly, evaluate the injury claim, and negotiate a fair settlement on the spot, while also writing the damage estimate on the vehicle.

The caseload is manageable at roughly 4–5 field assignments per week, giving you time to work each claim thoroughly and resolve it at first contact.

• Respond to new field assignments and meet claimants at their location the same day as the loss
• Take statements from claimants, insureds, and witnesses to establish facts and liability
• Evaluate bodily injury claims and negotiate settlements in person, securing signed releases
• Write vehicle damage estimates using company-provided estimating software (training provided)
• Identify total losses and coordinate with the inside claims team
• Gather supporting documentation, including police reports, medical bills, and Medicare reporting information
• Recognize fraud indicators and refer to SIU when appropriate
• Keep claim files accurate, timely, and complete

• Strong, proven bodily injury claims experience, ideally including face-to-face negotiation and settlement
• Experience as a field or outside adjuster with a carrier or independent adjusting firm
• Texas adjuster license (or ability to obtain quickly)
• Confident negotiator with excellent people skills and the ability to build trust in stressful situations
• Self-motivated and organized, comfortable working independently from home and in the field
• Valid driver's license, clean driving record, and reliable vehicle
• Comfortable using a laptop, mobile devices, and claims software

• Auto damage appraisal experience (not required; training provided)
• Commercial auto or trucking claims background
• Bilingual English/Spanish (a real plus in this market)
• I-CAR training or certification

• $80K+ salary with full benefits
• Work-from-home, field-based schedule with real autonomy
• Reasonable volume of 4–5 claims per week
• Estimating training provided, so your BI skills are what matter most
• Growing, award-recognized company in a specialty niche
• Hiring immediately