Commercial Account Handler

Salary: £30,000–£35,000 per annum, depending on experience
Location: Fully Remote / Home-Based
Contract: Full-Time, Permanent
Holiday: 25 days plus UK Bank Holidays

Our client is a growing commercial insurance brokerage looking to recruit an experienced Commercial Account Handler to join their business on a fully remote basis.

You will manage a portfolio of commercial clients, overseeing renewals, mid-term adjustments and day-to-day enquiries while working directly with insurers and underwriters to secure appropriate cover.

Alongside account management, you will play an important role in developing the business by identifying opportunities to win new clients, cross-sell additional insurance products and strengthen existing relationships to support renewals and client retention.

Working closely with the Commercial Director, you will receive support as you become familiar with the portfolio and processes, with the opportunity to develop greater autonomy and responsibility as the business grows.

• Manage a portfolio of commercial insurance clients, providing a high standard of service and acting as their main point of contact.
• Manage the full renewal process, from client reviews and gathering information through to quotations, placement and policy inception.
• Handle mid-term adjustments, policy amendments and day-to-day client enquiries.
• Review clients’ changing business activities and risk exposures, identifying potential gaps in cover or areas of under insurance.
• Obtain, negotiate and compare quotations from insurers, reviewing premiums, cover levels, limits, excesses, endorsements and policy conditions.
• Prepare underwriting submissions and liaise directly with insurers and underwriters.
• Handle new business enquiries from initial fact-find through to placement.
• Identify opportunities to win new clients, cross-sell additional cover and develop existing accounts to support business growth and retention.
• Maintain accurate client records, renewal diaries and policy documentation.
• Work in accordance with FCA requirements and relevant compliance procedures.

Our client provides commercial insurance advice to businesses across a range of sectors, with access to a broad UK insurance market.

The portfolio includes:

• Commercial Combined
• Employers’, Public and Products Liability
• Property Owners
• Professional Indemnity
• Directors’ and Officers’ Insurance
• Cyber Insurance
• Contractors and Construction
• Commercial Motor and Fleet
• Business Interruption and other specialist commercial risks

You will not need to be an expert in every class of business, but you should have a sound grounding in commercial insurance, the ability to assess different risks and the judgement to recognise when additional technical support is required.

You will have recent experience within a commercial insurance broking environment and be confident dealing directly with clients and insurers.

Ideally, you will have:

• At least three years’ commercial insurance broking or account handling experience.
• Experience managing commercial renewals, mid-term adjustments and client servicing.
• Knowledge of a range of commercial insurance products and the placement process.
• Experience obtaining quotations and negotiating with insurers and underwriters.
• The ability to review policy cover and terms, rather than focusing on premium alone.
• Strong communication, organisation and diary management skills.
• The ability to manage your workload independently and take ownership of client matters.
• A client-focused, commercially minded approach with strong attention to detail.
• The confidence to identify business development opportunities, including new client wins, cross-selling and supporting renewals and retention.

Expe…