Licensed Service Broker

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success.

We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

• Takes pride in helping clients navigate complex insurance decisions?
• Is solutions-driven, detail-oriented, and motivated by results?
• Thrives in a collaborative, fast-paced environment?
• Wants an employer who invests in your professional growth and long-term success?

Location:

Windsor, ON
- We offer in-office, hybrid and remote work flexibility.

HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.

In 2021, HUB won the prestigious Stevie Award for Employer of the Year
- Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

We are seeking a motivated and customer-focused Licensed Service Broker – Personal Lines to join our growing team. In this role, you will support and service an existing portfolio of personal insurance clients (home and auto), ensuring accuracy, responsiveness, and a high standard of care. You will work cross-functionally and build strong relationships with both clients and insurance carriers, using your technical expertise, analytical thinking, and negotiation skills to provide tailored insurance solutions.

This position is well-suited for someone who can manage multiple priorities and perform confidently in a contact‑centre environment.

• Assess client needs and provide sound advice on coverage options, policy changes, and risk protection.
• Deliver a seamless, positive client experience across phone, email, chat, and other communication channels.
• Process policy changes, renewals, endorsements, and related service requests accurately and efficiently.
• Identify opportunities to retain business and account‑round client policies.
• Provide claims guidance and support in accordance with company guidelines.
• Maintain working knowledge of insurer portals, CRM systems, and policy management platforms.
• Accurately document all client interactions and requests in internal systems.
• Escalate files requiring approval with clear recommendations.
• Demonstrate accountability and readiness to handle client interactions.
• Participate in ongoing training, coaching, and professional development initiatives.

• Valid RIBO licence or licensed as an insurance broker in Alberta and eligible to obtain a RIBO licence.
• 2–5 years of experience in insurance sales and/or service.
• Strong knowledge of personal lines insurance…