Account Manager, Personal Lines - Japan Practice

Noguchi & Associates - an Ori-gen Family Company

Salary Range:
Final compensation will be determined based on experience, licensing, technical expertise, book complexity, and overall qualifications.

Reports To:

Personal Lines Manager

Build a Career with Purpose

At Noguchi & Associates, we believe insurance is about more than policies and premiums- it's about protecting individuals, families, and the communities we serve.

As part of the Ori-gen family of companies, we are proud to carry forward a legacy built over 45 years of trusted relationships, service, and community impact. Our mission is simple:

Remember where you came from...and create a new future for the generations that follow.

We are looking for professionals who take pride in helping others, delivering exceptional service, and building meaningful relationships. If you're looking to grow your career with an organization that values integrity, collaboration, and community involvement, we'd love to hear from you.

The Person al Lines Account Manager is responsible for managing and servicing an assigned book of personal insurance clients while supporting the retention growth of agency relationships. This role works closely with clients, insurance carriers, and internal teammates to provide proactive service, coordinate renewals, review coverage needs and deliver insurance solutions that align with clients' evolving needs.

The ideal candidate is detailed oriented, technically proficient, responsive, and committed to delivering an exceptional client experience. Most importantly, you are a relationship builder who enjoys helping individuals and families protect what matters most.

We prefer a candidate based in Hawaii, but we are also open to considering candidates located in California.

California-based candidates:

• Training:
  Training is completed in our Cypress, CA office during California office hours, 8:30 am to 5:00 pm PST. During training, you will be in the office Monday and Thursday and remote Tuesday, Wednesday and Friday.
• After Training:
  Once training is complete, the position is fully remote, working Hawaii hours of 11:30 am to 7:00 pm HST.

Client Service & Account Management

• Serve as the primary day-to-day contact for assigned personal insurance clients.
• Buildandmaintainstrong client relationships through proactive communication and exceptional service.
• Advise clientsregardingpolicy changes, coverage options, endorsements, billing questions, and insurance solutions.
• Process policy changes, endorsements, cancellations, evidence of insurance, and other servicing requests.
• Respond promptly to client inquiries via phone, email, and other communication channels.
• Assist clients with claims reporting and coordinate with carriers to support the claims process.
• Maintain complete andaccurateclient records within the agency management system.

• Manage the renewal process for assigned accounts.
• Review renewal policies for accuracy, coverage adequacy, and client needs.
• Present renewal options and discuss coverage recommendations with clients.
• Identify cross-sell and account rounding opportunities when appropriate.
• Coordinate with carriers to secure competitive solutions andmaintainstrong retention levels.
• Ensure all renewals are completed accurately and within agency timelines.

• Assist with quoting and placement of new personallinesaccounts.
• Gather underwriting information and prepare carrier submissions.
• Prepare proposals and coverage comparisons for clients.
• Obtain signatures,required documentation, and completed applications.
• Support Producers and referral partners in deliveringa seamless client experience.

• Review client insurance programs toidentifypotential gaps in coverage.
• Educate clientsregardingavailablecoveragesand policy enhancements.
• Maintain compliance with agency procedures, carrier requirements, and industry regulations.
• Ensure all client files and communications are documented accurately and thoroughly.

• Must be fluent in English and Japanese.
• Active Hawaii Property & Casualty License required.
• Minimum 3 years of Personal Lines insurance experience.
• Experience managing a Personal Lines book of business.
• Strong understanding of personal insurancecoveragesincluding Homeowners, Auto, Umbrella, Renters, Condominium, and Recreational Vehicle policies.
• Experience working directly with…