Director, Commercial Portfolio Accounts - Product and Underwriting - Remote

Director, Commercial Portfolio Accounts
- Product and Underwriting
- Remote

Arizona
- Home Teleworkers

We’re Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.

We are actively hiring for a Director, Commercial Portfolio Accounts
- Product and Underwriting!

This role provides leadership and strategic direction for the team responsible for the underwriting, pricing, quoting, implementation, and ongoing lifecycle management of Mobilitas Commercial Portfolio Accounts. The role is responsible for designing and deploying the underwriting philosophy, appetite, guidelines, tools, and processes that enable profitable, repeatable growth, while maintaining accountability for the profitability and composition of the Portfolio Accounts book in partnership with Actuarial and Finance.

In close partnership with the Client Organization, this leader drives product and underwriting engagement that supports client management and business development and cultivates broker relationships that generate consistent, in-appetite submission flow. Success is measured across financial performance, underwriting quality, operational throughput, team capability, and broker and client experience

Your Work:

• Leads a team of product management and underwriting professionals; hires, develops, and retains high-performing, highly engaged underwriters, and builds the technical bench and segment expertise for the vertical.
• Leads underwriting, pricing, quoting, implementation, and lifecycle management of new business and renewal accounts falling below the strategic and large account threshold.
• Accountable for underwriting profitability, growth, and retention of the Portfolio Accounts book, including rate adequacy, segment and state mix, concentration, and remediation or exit of underperforming cohorts, with support of Finance and Actuarial.
• Accountable for the ongoing development of underwriting guidelines, monitoring their effectiveness, and ensuring the book consists only of eligible risks.
• Responsible for designing, implementing, and continuously improving underwriting tools, processes, and procedures to ensure both excellent efficiency and high-quality outcomes, including fast-path submission-to-quote-to-bind workflow, triage rules, and minimum data requirements
• Uses defined pilot accounts and cohorts to test appetite, structure, pricing, and workflow changes against stated success measures and exposure limits, and converts validated learning into standard guidelines, rating approaches, and forms.
• Identifies and executes opportunities to streamline process, apply advanced technology and analytics, and enhance risk assessment methods; ensures documented human oversight and explainability for any model-assisted eligibility or pricing decision.
• Invests in and maintains multi-level broker and wholesaler relationships, collaborating with them on solutions for emerging exposures and managing distribution productivity, appetite fit, and bind conversion.
• In partnership with the Client Organization, supports client targeting, business development, onboarding, and renewal strategy, and acts as the underwriting escalation point for the book.
• Establishes and monitors account-level and book-level KPIs and supports the business review cadence for in-scope Portfolio Accounts.
• Coordinates effectively with Client Organization, Operations, Claims, IT, Billing, Finance, Accounting,…