Remote Technical Account Manager for AI-Driven Insurance

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes.

Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants.

In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation h 1400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement.

Break free from the past and build the future of insurance

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.

Technical Account Manager

This is a Remote First position based in Puerto Rico. Candidates must reside in Puerto Rico and be bilingual in English and Spanish.

The Technical Account Manager (TAM) is a trusted advisor to Majesco Premium Support customers across the insurance industry, providing valuable guidance around operations and optimization of their Majesco solutions. The TAM is responsible for building and maintaining strong relationships with our key customers, including Property & Casualty (P&C) insurance carriers, ensuring their technical needs are met and their satisfaction with our products and services is maximized.

The TAM acts as the primary technical liaison between the customer and our internal teams, providing expert guidance, support, and advocacy. The value the Technical Account Manager brings to Premium Support is increased client satisfaction, reduced support costs, and the awareness needed around Majesco product improvements that support insurance business outcomes.

Job Responsibilities:

• Build exceptional client relationships by acting as a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology.

• Map customer business processes, including insurance and Property & Casualty (P&C) workflows, to Majesco’s product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines.

• Manage and understand SNOW incidents, customer escalations, and business pain points. Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing.

• Own escalations to resolution for assigned…