Workers' Compensation Manager; Remote

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: VP Claim Operations

Compensation: $95,000 - $110,000 / year

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What's in Store

We are on the lookout for an experienced Workers' Compensation Manager to join our team. You will be responsible for leading the day-to-day operations of the workers' compensation claims team, ensuring quality claim handling, regulatory compliance, client satisfaction, and operational efficiency. This role provides leadership, coaching, and technical guidance to claims professionals while supporting organizational goals and delivering positive claim outcomes.

The qualified candidate must be licensed in FL, understand FL law, have experience with Workers' Compensation FL claims, as well as presumption claims.

• Lead, mentor, and develop a team of Workers’ Compensation claims team handling a variety of caseload, and jurisdictions, but more focused in Florida .
• Manage a team of adjusters and supervisors who handle complex and high-exposure Workers’ Compensation claims, including catastrophic, and presumption claims.
• Oversee claims strategy, reserving accuracy, litigation management, and settlement negotiations within delegated authority.
• Partner with clients, brokers, attorneys, and vendors to deliver high-quality, cost-effective claim resolutions.
• Ensure adherence to client service agreements, claims best practices, and regulatory compliance.
• Review claims data to identify trends, improve accuracy, and support risk mitigation strategies.
• Participate in quality assurance reviews, internal audits, and continuous improvement initiatives.
• Provide technical guidance, training, and coaching to claims staff.
• Contribute to business development efforts by supporting client reviews, renewals, and service presentations.
• Collaborate cross-functionally with underwriting, actuarial, and operations teams to ensure seamless delivery of client outcomes.

• Bachelor’s degree required (Business, Risk Management, or related field). JD or CPCU designation a plus.
• 8–12 years of Workers’ Compensation claims experience, including 3+ years in a supervisory or leadership capacity.
• Must have an active FL adjuster license.
• Must have presumption claims experience.
• Must have FL Workers' Compensation claims experience.
• Strong knowledge of jurisdiction statutes, and laws.
• Proven ability to manage complex litigation, evaluate exposures, and negotiate settlements.
• Demonstrated leadership skills with a focus on mentoring, performance management, and team development.
• Excellent written and verbal communication skills; capable of client‑facing presentations and reporting.
• Strong analytical, organizational, and decision-making abilities.
• Familiarity with claims management systems and data analytics tools preferred.
• Ability to travel as required for client meetings, mediations, and internal reviews (up to 15%).

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies,…