Claims Specialist II

Handle and resolve commercial auto claims across the US while delivering exceptional customer service at scale.

At Komodo Claims, Inc, we take the complexity out of claims management by providing specialized, end-to-end solutions that deliver innovative and cost-effective results for both our partners and customers. We offer a modern, forward-thinking environment where your expertise directly drives our success.

As a Claim Specialist II, working with our Komodo Claims Brand you will play a crucial role in handling and resolving commercial auto claims across the United States. Joining a friendly and highly supportive team, you will focus on delivering exceptional customer service at scale and ensuring accurate, compliant claims handling.

This role reports to a Team Leader and sits within a team of 20 specialists in the Komodo US department.

We have a hybrid working model. You'll work remotely, with regular training days in the Dallas office. Your working schedule will be Monday to Friday, 9:00 AM to 5:00 PM.

• Coverage Investigations: Handle initial coverage investigations to accurately identify claim exposures.

• Liability Negotiations: Conduct thorough liability negotiations and set appropriate financial reserves.

• Claims Processing: Manage vehicle repairs and total losses, issue payments, assign vendors, and send necessary referrals.

• Policy Analysis: Interpret policy contracts to ensure accurate and compliant claims handling.

• Advanced Claims Handling: Manage soft-tissue third-party injury claims.

We’d love to hear from you if you have…

…these essentials to thrive in the role:

Essential

• Texas Adjuster License: You currently hold an active Texas adjuster license.

• Claims
  
  Experience:
  
  Handling coverage, liability investigations, and bodily injury claims in the personal or commercial auto space at a recognized insurance carrier to ensure foundational knowledge.

• New York License Attainment: You are able to secure an insurance license in New York within 45 days of joining.

• Adaptability: Enjoy working in a fast-paced environment to effectively manage a dynamic claims volume.

• Customer Centricity: Demonstrate a proven track record of resolving customer concerns, understanding that excellent claims handling drives overall customer satisfaction and retention.

• Team
  
  Collaboration:
  
  Understand the value of contributing to shared success and genuinely enjoy working collaboratively in a team environment.

• Career Dedication: Show a passion for building a long-term career in Claims, paired with a continuous thirst for knowledge.

We also use AI tools to support our hiring process — not to make decisions, but to help us run a fairer, faster process. You can read more about how we approach that here, including tips for how you can use AI to prepare.

• Screen: A 30-minute call with the Talent team. We'll cover the role, your background, and your questions.

• First interview: A 60-minute video call with the Team Leader and People Partner covering technical skills and Team fit

We design this to be a two-way conversation. Come with questions — we want you to leave knowing whether this is the right move for you.

We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes;

• Salary $68,000
  , depending on experience and location, plus stock options for every employee

• 25 days of holiday (+5 days after 5 years), 5 sick days and 8 federal holidays

• Medical, dental and vision health insurance plans

• Life insurance
  , short-term, and long-term disability benefits

• 13 weeks fully paid parental leave for all new parents, regardless of your gender

• 401(k) with 4% company match

• Commut…