Account Manager, Crop Insurance

• Flexibility that fits your life, including work-from-home options
• Paid time off driven by results and well-being, not a fixed number of days
• Support for continued learning and career growth
• A culture based on trust, accountability, and bringing your whole self to work

• Flexibility that fits your life, including work-from-home options
• Paid time off driven by results and well-being, not a fixed number of days
• A fun, collaborative environment
• Support for continued learning and career growth
• A culture based on trust, accountability, and bringing your whole self to work

The Crop Account Manager is responsible for servicing and supporting federal and private crop insurance business across the OneFNIC footprint. This position serves as a primary operational resource for agents and producers by ensuring accurate policy administration, regulatory compliance, timely processing, and exceptional customer service throughout the crop insurance lifecycle.

The Crop Account Manager works within OneFNIC's Central Service Model and collaborates with internal teams, carrier partners, and field personnel utilizing standardized workflows, agency technology platforms, and collaborative communication tools.

You will...

• For an assigned book of business, region, or accounts, process crop insurance applications, policy changes, transfers, cancellations, and reinstatements.
• Prepare and submit acreage reports, production reports, claims documentation, and supporting compliance records.
• Maintain accurate policy records within EPIC Agency Management system and AIP carrier systems.
• Review policy transactions for completeness, accuracy, and regulatory compliance.
• Monitor policy activity and proactively identify potential issues affecting coverage eligibility.

• Serve as a primary service resource for agents and client producers/growers.
• Respond to inquiries regarding policy provisions, coverage options, reporting requirements, claims processes, and billing matters.
• Assist agents with identifying coverage alternatives and available risk management solutions.
• Coordinate activities with carrier underwriting, claims, and processing teams.
• Demonstrates ownership of assigned responsibilities, deadlines, and service commitments by tracking shared-account tasks through completion, coordinating handoffs and agent-directed service plans, and requesting management assistance when competing priorities threaten service standards.
• Provides responsive, professional support to agents, producers, and carrier partners.

• Maintain compliance with all RMA, FCIC, AIP, and agency requirements.
• Ensure reporting deadlines are met accurately and timely.
• Protect confidential producer information and maintain documentation standards.
• Follow established quality control procedures and agency workflows.

• Utilize EPIC Agency Management System according to published Crop processes and workflows.
• Utilize Microsoft Teams and collaborative technology platforms to support centralized service delivery.
• Participate in process improvement initiatives and technology adoption efforts.
• Support testing and implementation of new operational tools and AI-driven enhancements when requested.

While We Expect a Lot From Our Employees At FNIC, We Believe In Giving Just As Much In Return. Here’s What You Can Expect When You Join Our Team

• Competitive Pay:
  We offer market-competitive compensation packages that reflect your experience, expertise, and the value you bring to our clients and teams.
• Benefits You Can Rely On:
  Health, dental, and vision insurance, HSA with employer contributions, 401(k) match,…