Claims Appraiser - Auto Estimatics

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.

As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable service. This includes:

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

This is a Remote-Field position in which you will flex between working from home doing virtual estimates and utilizing a mobile office/vehicle for in-person appointments with body shops and customers. This position is located in Queens, NY Competitive candidates should reside within a commutable distance of this territory.
11530, 11040, 11001, 11003, 11010, 11552, 11004, 11005, 11362, 11426, 11384, 11427, 11428, 11429 Candidates may be asked to work outside of their assigned territory as business needs dictates.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Competitive candidates must demonstrate the following:

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check.

• Motor Vehicle Physical Damage Appraiser License
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification

• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $78,862.06 - $102,500 annually
  • Starting salary will be based on skills, background, and experience
  • High end of the range…