Claim Specialist - Auto Injury

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.

As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together.

Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service.

Auto Injury is a customer-facing segment handling bodily injury and uninsured/underinsured claims along with property damage claims involving injuries. Claims will be tiered within Injury based upon their claim characteristics, complexity, and severity. This could range from non-attorney represented bodily injuries, up to attorney represented and/or litigation claims.

Helping people recover from the unexpected can be one of the most rewarding aspects of the Injury claims position. We empower our claim handlers to take ownership of the customer experience, demonstrate learning agility, apply their knowledge, and lead through the eyes of our customers.

Responsibilities for this role include:

• Reviewing and analyzing injury claims to determine coverage, liability, and damages
• Conducting thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation
• Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability
• Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits
• Documenting all claim activities, maintaining accurate records, and preparing reports as required
• Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling
• Claims employees may occasionally deal with difficult and emotional investigations which include traumatic injury and loss of life
• Handling may include lawsuits and/or demands as well as working with Attorneys
• This is a remote position; however candidates must reside within 50 miles of New Albany, OH

Hours of operation and/or work arrangements are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Preferred:

• Bachelor's degree is preferred

Competitive candidates also demonstrate the following:

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s) and background checks required of various state(s)
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Because work-life balance is a priority at State Farm,…