Risk Manager

• Health insurance
• Paid time off
• Bonus based on performance
• Dental insurance
• Opportunity for advancement

Acuity Risk Advisors is looking for a highly organized, client-focused Risk Manager to manage day-to-day relationships with assigned clients and provide hands-on oversight of their claims and risk management programs.

The Risk Manager serves as the client's primary point of contact, helping ensure claims move forward, outstanding information is addressed, portal and carrier activity is monitored, and clients receive consistent communication throughout the process. Within Acuity's Support Program, the Risk Manager owns the day-to-day relationship and follows open claims through resolution while coordinating with claims administrators, carriers, brokers, and internal Acuity teams.

• Serve as the primary day-to-day contact for an assigned portfolio of clients.
• Build trusted relationships with business owners and key client stakeholders.
• Conduct client onboarding and orientation meetings, explaining Acuity's services, claims processes, reporting expectations, and communication protocols.
• Make initial contact with newly assigned clients promptly and proactively schedule orientation meetings.
• Maintain a consistent client communication cadence and document important conversations, decisions, and outstanding items. Acuity's current servicing standard calls for Risk Managers to maintain four client calls per month with assigned DSP owners.
• Identify unresolved client issues and elevate matters requiring additional technical or management review.

• Bachelor's degree in Finance, Business, Risk Management, or a related field
• 2+ years of experience in commercial insurance, claims, brokerage, carrier operations, risk management, account management, or a closely related field.
• Working understanding of commercial claims and the roles of carriers, adjusters, TPAs, brokers, and insureds.
• Strong client-facing communication skills, including the ability to communicate professionally by telephone, email, video, and in meetings.
• Excellent organizational and follow-through skills with the ability to manage multiple client accounts and open claims simultaneously.
• Strong attention to detail and documentation.
• Ability to identify missing information, unresolved issues, and situations requiring escalation.
• Comfortable working in a deadline-driven environment where timely client communication matters.
• Proficiency with Microsoft Outlook, Excel, Word, Teams, and cloud-based business systems.

Acuity Risk Advisors provides risk management, claims support, insurance-management, and related advisory services designed to give businesses greater visibility and control over their risk programs.

Acuity operates a Support Program that provides post-submission claims management and oversight. Acuity tracks claims, coordinates with claims administrators and other stakeholders, follows open items through resolution, assists with loss-run reporting, and provides DSPs with a dedicated point of contact.

Acuity's philosophy is straightforward: we do not replace a client's broker, carrier, or claims adjuster. We create an additional layer of organization, oversight, communication, and accountability so important issues do not fall through the cracks.

Our team works closely with clients to turn complex claims and insurance information into clear actions, organized processes, and better-informed business decisions.

You will be joining a growing organization where Risk Managers are more than account representatives. They are the day-to-day relationship owners for their clients and a central part of how Acuity delivers its service.

The role offers an opportunity to work directly with business owners, claims professionals, carriers, TPAs, and a collaborative internal team while developing deeper expertise in commercial claims, insurance, risk management, and client advisory services.

Flexible work from home options available.