Multi-Line Claim Adjuster; Remote

Multi-Line Claim Adjuster

Location:

Remote

Schedule:

Core business hours

Salary Range: $75,000 - $85,000

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims - we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations.

We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Consultant position is responsible for the investigation, evaluation, negotiation, and resolution of premises liability, product liability, auto liability, bodily injury, and property damage claims, including litigated matters. The position requires the ability to evaluate liability, assess injury and damages exposure, manage defense counsel, negotiate settlements, establish appropriate reserves, and effectively communicate with clients and stakeholders throughout the claim lifecycle.

• Investigate, evaluate, negotiate, and resolve complex commercial liability claims from assignment through closure.
• Analyze coverage, determine liability, establish appropriate reserves, and evaluate damages exposure.
• Manage litigated claims, including oversight of defense counsel and review of litigation strategy.
• Negotiate settlements within authority and recommend resolutions on higher-exposure matters.
• Maintain timely and accurate claim documentation, action plans, and client reporting.
• Communicate effectively with clients, claimants, attorneys, vendors, and other stakeholders.
• Identify and elevate claim trends, exposure concerns, and coverage issues as appropriate.
• Deliver responsive service while maintaining quality, compliance, and claim handling standards.

Required:

• Minimum 5 years of experience handling commercial liability claims with bodily injury exposure.
• Experience independently handling premises liability claims from inception through resolution.
• Experience handling auto liability claims involving bodily injury exposures.
• Experience managing litigated liability claims.
• Demonstrated ability to investigate, evaluate, negotiate, and resolve complex liability claims.
• Experience establishing reserves, assessing liability, evaluating damages, and managing claim outcomes.
• Active adjuster's license required.
• Strong written, verbal, and client communication skills.

Nice to Have:

• Experience handling complex commercial casualty claims and coverage issues.
• Experience working within a Third Party Administrator (TPA), insurance carrier, or self-insured program environment.
• New York adjuster's license.
• Experience supporting high-profile national accounts with significant communication and reporting expectations.

Bilingual (Spanish) proficiency - highly valued for communicating with claimants, employers, or vendors, but not required.

Success in this role is measured through effective claim resolution, accurate liability and damages evaluation, sound reserve management, timely claim handling, quality file documentation, litigation management performance, client satisfaction, and consistent adherence to CCMSI claim handling standards.

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits
  :
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans
  : 401(k) and Employee…