Field Service Engineer

Field Service Engineer

Join to apply for the Field Service Engineer role at HP
. This position is part of HP’s Global Customer Support Organization, located in the New Jersey area and performed from a home office.

As a Field Technical Support Engineer you will support customers by performing on‑site servicing, diagnostics, and repairs for HP printers. You will receive training on HP customer service practices and standards to ensure effective, high‑quality support.

• Perform installations, training, maintenance, and repairs on customer equipment.
• Determine site and equipment requirements.
• Understand customer goals and identify the consequences of various solutions.
• Work according to the project plan, installation plan, and escalation plan.
• Configure system hardware, software, and network components.
• Assemble and integrate system/product and verify system/product operation.
• Use proactive monitoring procedures to identify problem‑prevention opportunities.
• Provide the customer with an overview of installation activity, site‑specific information, and access to appropriate contacts.
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Handle customer‑relations problems promptly and appropriately and elevate issues according to established procedures.

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically 6‑8 years of related work experience, preferably in HP products within a customer base, account management, computer customer support, on‑site customer support, Mission Critical systems, or a related field.
• Candidate must be based in New Jersey.
• Knowledge and experience with printer repair support.
• Exceptional organizational or project‑management skills.
• Exceptional communication skills.
• Problem‑solving skills.
• Ability to build and maintain ongoing relationships with customers, peers, and support partners.
• Ability to perform under pressure where customers rely on you to solve their technical problems.

• Knowledge of Color Management.
• Knowledge of inkjet printing technology.
• Strong mechanical skills.
• Strong pneumatic skills.
• Strong electrical and electronic skills.
• Strong computer/network skills.
• Ability to work autonomously.
• Valid driver’s license in good standing.
• Ability to lift, bend, and stoop throughout the day as necessary to repair printers.

The pay range for this position is $31.25 to $38.45 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including 4‑12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)