Customer Contract Administrator

Why join us

• There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.

• We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS:
  Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!

• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

• Hybrid schedule, allowing you flexibility to work from home/remote several days per week

The Customer Contract Administrator provides contract support to Deluxe internal and external customer base. Establishes and provides timely, accurate customer and vendor maintenance contracts. Generates maintenance billings for hardware and software orders, annual maintenance renewals and service invoices for time and material repairs. Prepare month-end maintenance revenue/activity reports.

• Responsible for entry, billing and maintenance of all Deluxe customer hardware and software support service contracts. Provide maintenance contract support information for internal and external customers. Establishes accurate customer service contracts for complete hardware and software support with third party providers.

• Provides and updates maintenance records for Deluxe Call Center use, including scanner and other hardware swaps. Generates service invoices for client’s time and material repairs.

• Reviews vendor maintenance invoices for accuracy and payment approval. Works with vendors to address and resolve issues with inaccurate maintenance invoices.

• Reconciles month end reports to maintenance general ledger maintenance accounts and prepares month-end maintenance revenue/activity reports.

• Prepares maintenance quotes for sales associates and clients. Review weekly maintenance billing exception reports and note why the invoices/credits are being shown as exceptions. Maintain logs to determine if maintenance billing goals are being met for weekly add-on orders and annual renewal invoices.

Education and Experience:

High School diploma/GED and 2 years of related experience. Knowledge of Microsoft Office Suite (Outlook, Word and Excel). Knowledge of accounting software.

Education:

Associate degree

Field of Study:
Purchasing, Accounting, Finance, Business Application

Experience:

Effective communication, interpersonal and organizational skills. Ability to provide guidance to support Deluxe customers.

Must be 18 years of age or older

The compensation range for this position is $23.00 - $28.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to