Global Technical Product Advisor, -Am Off-Road; REMOTE

Employer Industry

Recreational Vehicles and Powersports

• Annual bonus based on the company’s financial results
• Generous paid time off
• 401k offering with a dollar‑for‑dollar match
• Flexible work schedule for eligible positions
• Opportunities for educational resources and growth
• Discount on employer products

• Provide comprehensive global product support to the Dealer/Distributor Network, ensuring alignment with brand promise and delivering exceptional technical assistance.
• Collaborate with departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
• Advise dealers on best practices, policies, and operational guidelines to optimize service delivery.
• Coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
• Monitor and elevate emerging issues or trends, contributing to ongoing improvements in support services.

• Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
• Minimum of 5 years of relevant technical/mechanical experience in Powersports, Automotive, or the Marine industry.
• Proficiency in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
• Excellent written and verbal communication skills; fluency in English is required.
• Basic computer experience with the ability to type, email, and manage spreadsheets.

• Experience using CRM/ERP systems or similar and Google Suite or Microsoft Office.
• Passionate about after-sales and support, with a commitment to solving problems and enhancing service experiences.
• Dedicated to delivering high-quality services and excelling in innovative problem-solving.
• Skilled in connecting product knowledge with dealer support and customer satisfaction.

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.