Onsite Client Liaison

Join to apply for the Onsite Client Liaison role at McCalla Raymer Leibert Pierce, LLP

JOB SUMMARY: This is a fully remote position. You will act as a liaison between the servicer client and MRLP, handling all forms of communication regarding foreclosure files, including email, phone calls, and client and MRLP systems such as BKFS (Black Knight Foreclosure Solutions).

• Under limited supervision, update general foreclosure/judgment processes on active files using TEMPO, BKFS, or other servicer systems as necessary.
• Perform initial quality control review of documents prepared by the law firm that are uploaded to the servicer for signature.
• Handle basic foreclosure timeline knowledge, request updates on files from attorneys and paralegals dealing with the files, answer various e‑mails, phone calls, intercoms/messages, and inquiries on the assigned portfolio, directing clients or other staff to the correct contacts.
• Review internal systems to provide a summary of results to the servicer.
• Respond to general case inquiries on behalf of MRLP.
• Assist with the completion of client‑specific projects received from the compliance department.
• Conduct internal audit projects, prepare detailed final reports, and communicate findings.
• Work on complex issues involving resolution between the servicer and MRLP.
• Return all phone calls, e‑mails, and intercoms/messages within 24 hours of receipt.
• Have a strong understanding of mortgage foreclosure documents and practices.
• Maintain superior public relations with the servicer client.
• Provide service updates, client status updates, and follow‑up on outstanding documents or services.
• Perform other duties and responsibilities as needed.

This job does not require the exercise of supervisory responsibilities.

• High School Diploma or Equivalent (required).
• Minimum two years of experience working in a mortgage foreclosure servicer environment.

• Skilled in Microsoft Word, Excel, and Outlook.
• Advanced proficiency in BKFS/LPS desktop.
• Upholds a professional and courteous manner at all times.
• Identifies situations that may need escalation.
• Conducts and reports research.
• Works under limited supervision and is self‑driven.
• Documentation skills.
• Strong written and oral communication skills.
• Utilizes multiple internal computer systems.
• Multitasks and prioritizes in a fast‑paced environment.
• Handles a high volume of email and file communications daily.
• Retains and manages sensitive and confidential information.
• Quickly learns and navigates legal client systems.
• Demonstrates extreme attention to detail and ability to interpret legal terminology.
• Demonstrates professional behavior and teamwork.
• Works under pressure and meets deadlines.
• Maintains keen attention to detail.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, talk, or hear, occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus.

Normal office working conditions, with quiet to moderate noise level within the work environment.

We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments. The salary range is $48,000 – $50,000 annually.

If you possess the requisite qualifications and are seeking the challenge of working in a growing firm, please submit your resume in confidence.

All applicants applying for U.S. job openings must be authorized to work in the United States.

Because of the high volume of calls received, only qualified candidates will be contacted for consideration.

NOTE:
This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.