Back Office Loan Operation Support Analyst

At Jack Henry, we’re more than a technology company; we’re a force for good in financial services. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that pave the way for the next generation of digital banking and payments, and our true impact begins with our associates. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, we’d love to meet you.

We’re seeking a motivated individual who loves to travel and is excited to join our team of Back Office Loan Operations Analysts. In this role, you’ll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications. You’ll guide clients through every stage of the process—from pre-installation planning and coordination to hands-on installation, training, and post-installation support.

This position requires extensive overnight travel to customer locations throughout the United States and is ideal for someone who thrives in a client-facing environment and enjoys being on the move.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Birmingham AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding to verify your identity.

• Implementation, design, and training of the Loan Operations Software Application.
• Consulting with banking clients to design parameter sets, assisting banks with validation of data conversion, and training on Loan Operations applications.
• Communicating with other application analysts and programmers to analyze and audit transactions flowing through the core systems.
• Travel with a conversion team to the customer site for software setup, training, conversion, and implementations.
• Analyzing the customer’s existing products/processes and consulting with the customer to map the existing system to the Jack Henry product.
• Preparing the customer for the installation, guiding them through the installation process, and providing training or support post-installation.
• Overseeing/performing system setup for customers (e.g., parameter setup, creating job files for processing). Ensures related business processes will run on software.
• Providing software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicating the customer’s needs/expectations with programmers, other team members, and team leaders.
• Maintaining effective communication with customers throughout the project.
• Identifying/maintaining customer issues and ensuring proper resolution. Maintaining a customer issue list by application and forwarding issues to the appropriate personnel for resolution.
• Preparing training materials and documentation for customers and internal users.
• May perform other job duties as assigned.

• A minimum of 18 months of experience in a financial institution with deposit applications (teller, new accounts, back office, etc.).
• This position entails 50-60% travel for software implementations. All travel expenses (airfare, meals, lodging, and transportation) are covered by the company. You can expect to take 1-2 trips per month, each lasting an average of 6-9 days, depending on the project’s phase.
• The ability to work extended hours that include nights and weekends as needed.

• Previous bank data conversion experience.
• Silverlake or 20/20 experience.
• Bachelor’s degree in Finance or Accounting.

If you got this far, we hope you’re excited about this opportunity. Even if you don’t meet every single requirement, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack…