Trans Perfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Trans Perfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.
If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!
Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.
This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.
Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.
Key Responsibilities- Provide consecutive interpretation services between English and Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole across various industries (medical, legal, customer service, etc.)
- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
- Maintain confidentiality and impartiality at all times
- Manage call flow professionally, including respectfully intervening when clarification is needed
- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
- Remain strictly within the interpreter’s role without offering personal opinions or advice
- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity
- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control
- Hands-on role-play simulations and coaching led by certified interpreters
- Ongoing development opportunities, including advanced training for complex call types
- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact
- Career advancement opportunities across interpreting, QA, training, and leadership roles
- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
- Private health insurance and access to a collaborative, supportive team environment
- A proactive and accessible HR department that focuses on the staff’s health and happiness
- High school diploma or equivalent (required); college education preferred
- Fluency in English and Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole, with B2+ proficiency or higher
- Ability to pass a language and interpreting skills assessment
Minimum of 6 months of call center, customer service, or interpreting experience - Strong verbal communication,…
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