Clinical Integration Analyst - Remote

Clinical Integration Analyst - Remote US

Be among the first 25 applicants.

Perfect Serve offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! Perfect Serve's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting;

advancing patient care and clinical workflows. By joining Perfect Serve, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re‑admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the Perfect Serve family every day.

The Clinical Integration Analyst designs, implements, and supports integrations between our hospital client's clinical systems and the Perfect Serve platform.

• Serve as subject matter expert and point of contact for internal and external users regarding integration solutions and associated clinical workflow.
• Partner with customer technical and clinical resources in designing and supporting integration solutions.
• Work closely with R&D in the design, development, and testing of the backend integration domain.
• Code HL7 interfaces within the interface engine.
• Create flat file integrations using SSIS packages in Microsoft SQL.
• Coordinate technical resources to implement 3rd party API integrations.
• Perform data validation on new data feeds and regression validation with each QA and Production release of the integration domain.
• Support and troubleshoot production integrations.
• Perform minimal Perfect Serve platform configuration as it relates to integrated solutions.
• Establish integration support structure between customers' IT department and Perfect Serve.
• Create and maintain documentation for integrations.
• Coordinate installation and adjustments of VPNs and sFTP jobs.
• Responsible for planning, coordinating, and performing interface engine hardware and software upgrades.
• Assist in monthly failover activity of interface engine (active/passive).
• Participate in after-hours call rotation.

• Knowledge of clinical operations and workflow.
• Understanding of interoperability of HIT systems.
• Ability to self‑manage as an individual contributor.
• Excellent organizational skills. Ability to multi‑task and balance competing priorities.
• Excellent written and spoken communication skills. Ability to effectively convert solution design into written documentation.
• Ability to interact with cross‑functional teams within the company and the customer base.
• Excellent critical thinking skills partnered with an ability to address technical and process issues in high‑pressure situations.
• Ability to deliver high levels of customer service (over the phone and onsite).
• Detail oriented with excellent follow‑up habits.
• Motivated to advance career and company.
• Ability to adapt to change.
• Strong work ethic.

Up to 10% or as required.

• Clinical degree & licensure (Associate or Bachelor's).
• Minimum 5+ years in Clinical IT role.
• Proven experience interacting with hospital personnel (both IT and clinical) on enterprise‑wide projects as part of implementation and support of clinical systems.
• Strong understanding of hospital operations and workflow.
• Excellent computer skills using Microsoft Word, Excel, SQL Server Management Studio, and Lucid Chart.
• Proven experience implementing integrations using HL7 standards.
• Excellent written and oral communication skills.
• Experience working in a fast‑paced, cross‑functional technical environment.
• Strong individual contributor that delivers results and high quality of work.
• Self‑motivated individual who will lead naturally.
• A desire to see results and a willingness to fill the…