Remote Bilingual Quality Analyst — Spanish​/English

A leading service provider is seeking an experienced Bilingual Quality Analyst to oversee quality evaluations and ensure adherence to standards. This fully remote position requires strong analytical and communication skills in both Spanish and English. The candidate must hold a relevant bachelor's degree, possess at least 3 years of experience, and have the ability to pass a federal background check.

The role entails conducting audits, monitoring staff performance, and utilizing AI tools for reporting and analysis. Excellent organizational skills are essential for tracking quality metrics effectively.
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