Interpreting Project Manager

Interpreting Project Manager

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes. We are currently in search of our next Interpreting Project Managers.

Position type :
Full-time Location :
Remote job (worldwide, but preferably LATAM due to the schedule needed) Reports to :
Interpreting Shift Supervisor Schedule :
Tuesday to Saturdays, 8-hours of work per day, 2 PM EDT start time.

Job Description

We are looking for someone passionate about languages, cultures, and who is interested in a long-term career with us. As an Interpreting Project Manager, you will oversee the day-to-day management of interpreting project life cycles, working in a fast-paced environment, and acting as the bridge between our clients and our freelance interpreters. The ideal candidate possesses a proven track record in interpreting project management, excels in client and vendor relationship management, and demonstrates exceptional organizational and communication skills.

Responsibilities

• Perform cost analysis, prepare project budgets and quotes for clients and work within established budget goals.
• Manage the complete project lifecycle from initial client contact to database updates to final review after completion.
• Ensure that all milestone stages are completed and reviewed for quality.
• Adhere to applicable policies and standard operating procedures.
• Answer client queries thoroughly via chats, phone calls and emails in a timely manner.
• Understand client needs and use a result driven approach to expedite communication.
• Develop and maintain a trusted relationship with clients as well as establish and preserve excellent relationships with freelancers globally.
• Report activity and actively communicate with peers.
• Handle freelancers' queries and negotiate their rates as needed.
• Conduct screening of freelancers to be used in projects and ensure their understanding and application of DT policies and procedures, as well as the adherence to quality standards.

Qualifications

• University degree in Business Administration, International Relations, Translations or any relevant field is preferred.
• Experience in interpreting project management, business administration, and customer service or similar role.
• Advanced verbal and written communication skills in English (Native or C1) and fluency in a foreign language.
• Ability to handle changing requests in a day to day environment.
• Strong decision making, organizational skills, problem solving, attention to detail including the ability to prioritize and multi-task.
• Excellent cross-cultural and interpersonal communication skills.
• Strong sense of professionalism, accountability and politeness.
• Experience working in dynamic remote teams.
• Knowledge and experience managing conference events or remote simultaneous events is a plus.
• Project management certificate or training is a plus.

Recruiting Process

• Fill out job application questionnaire (includes two mandatory 60-second video responses)
• Human Resources Interview
• Technical Interview with the Interpreting Manager
• Potential Meet and Greet with an executive or role playing scenario with another Operations team member Offer made

Benefits

• Paid and non-paid time off, including vacations (16 days per year), holidays (16 days per year), Sick Leave, Marriage Leave, Birthday Leave, Parental Leave and Funeral Leave.
• Bonuses such as Employee of The Month, Outstanding Performance Bonus and Anniversary Bonus.
• Career development and growth with paid webinars and courses.

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