QuickBooks Online Support Advisor

We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid‑Market customers. This opportunity focuses on businesses with over $2.5 million in annual revenue, addressing their unique opportunities and complex needs.

The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate is a tech‑savvy problem‑solver with a strong background in bookkeeping principles, passionate about leading change, collaborating with internal teams, and providing a world‑class customer experience.

• Daily demonstration of our Prosperity Principles:
  Advocacy, Ownership, and Expertise.
• Enthusiasm for leading change and effective collaboration with supporting functions.
• Excellent verbal and written communication skills, conveying technical information in an accessible manner.
• Demonstrated ability to problem‑solve and multitask efficiently in a dynamic environment.
• Comfort with ambiguity and adaptability to changing priorities.
• Collaborative team player who actively contributes to collective goals.

• Experience:
  • 1‑3 years using Quick Books Online, with preferred experience in Quick Books Payments, Quick Books Payroll, Pro Connect, or Quick Books Money OR a completed Intuit Academy Bookkeeping Certification.
  • Proven experience in a customer support role, preferably within a tech or SaaS environment.
• Credentials:
  • An active Quick Books Online Level 1 Certification is required and must be provided before your start date.
• Technical & Financial Acumen:
  • A strong understanding of bookkeeping principles and financial terminology.
  • Ability to analyze complex challenges, identify root causes, and communicate effective solutions.
• Hybrid Work Requirement:
  • Minimum requirement of 2 days in the office, 4 hours per day.
  • A dedicated high‑speed internet connection (DSL, cable, or fiber) is required for work from home.

• Deliver expert support:
  Provide superior technical and consultative support for Mid‑Market Quick Books users, troubleshooting and resolving complex software‑related issues via phone and chat in a professional and reassuring manner.
• Be a customer champion:
  Act as the voice of the Mid‑Market customer, demonstrating ownership of their success.
• Lead and innovate:
  Create high‑quality customer interactions that instill confidence, and identify trends and opportunities to pioneer a differentiated service model.
• Empower customers:
  Guide clients through advanced functionalities of Quick Books Online, including invoicing, complex bookkeeping, account set‑up, payroll, and more.
• Maintain expertise:
  Stay current with all updates, new features, and functionalities of the Quick Books Online platform to serve as a trusted advisor.

Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. The expected base pay range for this position in California is $23.00 – $29.50 per hour. This position is eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs.

Pay is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Entry level

Full‑time

Other

Software Development